Reservations & Guest Services Associate (Summer)

Backpackerboard; Kaikōura; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Great benefits

Training and development

Job summary

Encounter Kaikoura is seeking friendly, detail‑orientated customer service staff to join our frontline team in Kaikoura. You’ll handle general enquiries and reservations for our Dolphin and Albatross tours, and support our retail store, cafe and admin teams.

Open 7 days with flexible day shifts; permanent and fixed‑term roles available. Ideal candidates will have sales and service experience, clear communication, and a positive, can‑do attitude.

Qualifications

• Experience in a similar customer service role.
• Flexible and adaptable approach to team work.
• Clear and confident communicators with empathy and patience.
• Comfortable handling sales and service tasks and varied admin duties.

Responsibilities

• Handle general enquiries and reservations for tours.
• Support retail store, cafe and administration teams.
• Provide accurate information with a friendly, can-do attitude.

Skills

Customer service

Sales

Admin support

Data entry

Communication

Job description

Encounter Kaikoura is seeking friendly, detail‑orientated customer service staff to join our frontline team in Kaikoura. You’ll handle general enquiries and reservations for our Dolphin and Albatross tours, and support our retail store, cafe and admin teams.

Open 7 days with flexible day shifts; permanent and fixed‑term roles available. Ideal candidates will have sales and service experience, clear communication, and a positive, can‑do attitude.