Duty Manager

Amisfield; Queenstown; On-site; NZD 65,000 - 80,000; Full time

Job summary

A renowned restaurant in Queenstown is seeking a capable Duty Manager to lead the front-of-house team in delivering exceptional service. The role requires a current Manager's Certificate and experience in a supervisory role within a busy food and beverage environment. Ideal candidates will possess strong leadership skills, an understanding of service flow, and a guest-first approach. This is a hands-on opportunity to influence the dining experience and mentor a dedicated team.

Qualifications

• Experience in a duty manager or supervisory role in a busy F&B environment.
• Strong leadership and hands-on service delivery.
• Deep understanding of NZ hospitality regulations.

Responsibilities

• Drive smooth daily operations and uphold service excellence.
• Act as a key point of leadership during service.
• Coach staff on product knowledge and service style.
• Oversee compliance with liquor licensing and health and safety standards.
• Contribute to enhancing the food and beverage experience.

Skills

Leadership and communication

Product knowledge

Guest-first approach

Service flow understanding

Team coordination

Education

Current Manager’s Certificate

Job description

Back dropped by the Remarkables Mountain Range, Jack’s Point is a truly authentic and unique destination from which to experience Queenstown’s stunning scenery. Situated on the edge of Lake Tewa, surrounded by Jack’s Point championship golf course which is billed as one of the world’s most spectacular golf courses, it is the perfect place to dine and relax.

Jack’s Point is seeking a capable and service‑focused Duty Manager to take a leading role in one of Queenstown’s most stunning dining environments. In this hands‑on opportunity, you will ensure the delivery of a seamless, quality service while helping to shape the future of our food and beverage experience. We’re looking for someone who brings energy, confidence, and the qualifications to match, including a current Duty Manager’s Certificate (or the ability to immediately apply for one).

As Duty Manager, you’ll lead our front‑of‑house team during day and evening service – ensuring every guest interaction reflects our high standards and unique setting. You’ll support staff on the floor, coordinate with the kitchen and bar, and take ownership of service delivery, team direction, and the daily rhythm of the venue. You'll also have the opportunity to contribute to the evolution of our F&B offering as we continue to refine what Jack’s Point represents.

What You Will Do

• Drive smooth, consistent daily operations and uphold service excellence
• Act as a key point of leadership during service, supporting team performance and cohesion
• Maintain compliance with liquor licensing, health and safety, and brand standards
• Coach staff on product knowledge and service style, with an eye for improvement
• Oversee cash handling, presentation, and in‑service decision making
• Contribute to the enhancement of our food and beverage experience

What You Will Bring

• Current Manager’s Certificate (or eligible to obtain) is essential
• Experience in a duty manager or supervisory role in a busy F&B environment
• Strong leadership and communication skills with a guest‑first approach
• A hands‑on, professional style and ability to guide service under pressure
• Deep understanding of service flow, food and beverage, and team coordination
• Knowledge of New Zealand hospitality regulations including health and safety and liquor licensing

This is a great opportunity for someone who wants to lead from the floor, mentor a team, and play a key role in the next stage of Jack’s Point’s evolution.

As this is a leadership position, applicants for this role should have NZ citizenship/residency or a NZ work visa with a minimum of 6 months validity.

Please note, we are also looking for Front of House Servers to cover a range of day and night shifts. For more information about our server role and to submit your application please head to https://jackspoint.com/employment