Reservations Coordinator

Trail Journeys; Clyde; On-site; NZD 42,000 - 64,000; Full time

Job summary

Trail Journeys in Clyde, Central Otago, is seeking a motivated Reservations Co-ordinator to join our small, friendly team. The role involves servicing client and travel agent files, managing deposits, and using multiple electronic systems.

You should have at least 2 years in travel, a passion for adventure travel, strong communication and writing skills, and the ability to work autonomously as part of a distributed team.

Qualifications

• Minimum 2 years in travel industry, preferably in reservations.
• First-hand travel experience.
• Excellent writing and communication.
• Ability to work autonomously and in a small team.
• Comfortable using multiple electronic systems and databases.

Responsibilities

• Serve clients and travel agents through the full reservations process.
• Support sales and operational staff.
• Maintain accurate documentation with attention to detail.
• Manage deposits and full payments.
• Coordinate with operators and confirm arrangements.
• Update trip notes and manage database records.

Skills

Communication

Attention to detail

Organisational skills

Writing skills

Tech savviness

Self-motivation

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We have an opening for a Reservations Co-ordinator to support the sales and logistics areas at Trail Journeys.

We are seeking a motivated and detail orientated Reservations professional to join our fun and dynamic team. A passion for travel and first hand active holiday experience is essential.

With the ability to work autonomously at times, but as part of a wider distributed team, this position is ideal for those wishing to continue in their career in travel or office admin or to perhaps return to the travel industry.

Ideally you will have a track record in the travel industry in a reservations capacity, a great knowledge of New Zealand and the rest of the world and most importantly, a friendly and efficient working style.

About the role

This roleis full time with a requirement to work some weekends in season (October to April) and is based in Clyde, Central Otago. The role involves the servicing of customer and travel agent files through the full reservations process and specifically entails:

• Strong communication skills and confidence engaging with clients and colleagues
• Support sales and operational staff
• Great attention to detail and accuracy of documentation
• Use of multiple electronic systems.
• Accommodation and other outsource bookings and Reservations
• Servicingof client and travel agents files
• Reservation management of private/specialty groups
• Managing client deposits and full payments
• Dealing with operators, checking invoices and confirming arrangements
• Operational support
• Assisting Operations team with any other requests or duties (updating of trip notes, database maintenance/entry, groups, stock control, availability etc)

About You

To be considered for this position, you must be able to demonstrate the following competencies:

• Self-sufficiency and enjoyment of working in a small team environment
• A minimum of 2 years in the travel industry and preferably with adventure travel specialisation (although someone with the right skills with no travel industry experience will be considered)
• First hand travel experience
• Excellent attention to detail
• Great communication and organisational skills
• Excellent writing skills
• Lateral thinker
• Ability to use initiative
• Comfortable and capable with technology
• The ability to react well to taking direction

About us

Trail Journeys is the original Cycle Tour operator on the Otago Central Rail Trail (23yrs). We operate on trails in the Queenstown, Central Otago and Mt Cook/Oamaru areas. We’re made up of a small friendly, hardworking team who are passionate about delivering the best tour experience to our clients. Our main office is located in the heart of Central Otago – Clyde. The business is growing, and we are seeking a competent Reservations Coordinator.

Our Commitment to Responsible Travel

We are part of the World Expeditions Travel Group and are committed to protecting the planet through low-impact practices and climate-conscious initiatives, honouring cultural heritage and partnering with local communities. We champion safeguarding wildlife and nature with ethical and conservation-minded experiences, empowering local communities by ensuring tourism directly supports local livelihoods and initiatives, and educating and inspiring travellers to be thoughtful global citizens.

Our Commitment to Justice, Diversity, Equity, and Inclusion

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued and respected. We welcome applicants from all backgrounds, experiences, and identities. If you require any accommodations during the application process, please let us know.

Applicants must be New Zealand citizens, permanent residents, or hold a valid visa with full working rights in New Zealand.