Operations Coordinator

Intrepid Travel; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave

E-learning platforms

Volunteer leave

Employee Assistance Program

Job summary

Intrepid Travel in Auckland is seeking a highly organised Operations Coordinator to support the NZ Operations Team. You will help drive operational excellence, ensuring trips run safely and smoothly and supporting Tour Leaders and suppliers with delivering exceptional travel experiences across NZ.

Working closely with the Operations Manager and Deputy Operations Manager, you will manage day-to-day trip operations, respond to challenges, and ensure clear communication with Tour Leaders and

Qualifications

• Minimum 2 years' experience in Travel operations.
• Good understanding of on-ground logistics in New Zealand.
• Excellent organisational skills and attention to detail; proficient with MS Office tools.
• Strong customer service and communication skills.

Responsibilities

• Provide managerial and administrative support to the NZ Operations Team.
• Help drive operational excellence to ensure trips run safely and smoothly.
• Support Tour Leaders and suppliers in delivering travel experiences across NZ.
• Respond promptly to operational queries and communicate clearly with Tour Leaders and suppliers.
• Collaborate with Operations Manager and Deputy Operations Manager to manage day-to-day trip operations.

Skills

Travel operations

MS Office

Customer service

Education

Diploma/ Degree in Travel & Tourism

Tools

MS Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We’re looking for a highly organised and detail-oriented Operations Coordinator to provide managerial and administrative support to our New Zealand Operations Team. In this role, you’ll help drive operational excellence - ensuring our trips run safely and smoothly and supporting Tour Leaders and suppliers with delivering exceptional travel experiences across NZ!

Working closely with the Operations Manager and Deputy Operations Manager, you'll play a key role in managing day-to-day trip operations, responding to operational challenges, and ensuring clear communication with our Tour leaders and suppliers. You’ll also respond promptly to all operational queries from our Tour Leaders, build strong relationships with our operational partners, and assist with resolving any issues that come up on ground.

If you're passionate about travel operations and enjoy finding solutions in a purpose-led global travel company, we'd love to hear from you! This is a full-time, 12 month contract position based in our office in Auckland, New Zealand.

Some of the experience you’ll bring may include:

Minimum 2 years' experience in Travel operations

Travel experience within New Zealand and a good understanding of on-ground logistics

Excellent organisational skills and attention to detail and proficient with MS Office tools

Strong customer service and communication skills

Diploma or Degree in Travel & Tourism will be an added advantage

We are Intrepid

Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and werecognisethat diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our workperksinclude:

• Flexible work arrangements,work-from-home and the ability to 'work from anywhere' 4 weeks a year


• A minimum of10 weekspaid parental leave for all parents, and other additional leave provisions.


• Access to e-learning platforms, professionaldevelopmentand mentor programs


• 20 hours of volunteer leave every year to use on causes most important to you


• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.These are our values and to usthey'remorethan just words, they are the pillars of our success and every dayit'sour people and the work they do thatbringthem to life.

We aim to ensurediversity, equity, and inclusion stay part of our recruitment process. If you require anyreasonableadjustmentto participate in therecruitment process, please contact us at *************@intrepidtravel.comwith your name, location, and theadjustmentsyourequire, we will then be in touch to support your application.