Rental Service Agent

Europcar; Christchurch; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Generous incentive scheme

Discounted car rental

Employee discounts on services

Job summary

Europcar is seeking a Sales & Customer Service Officer in Christchurch. Join a team that values customer relations and provides exceptional service. This role involves assisting customers, processing rentals, and promoting additional services.

Candidates should have a customer-first mindset, previous sales experience, and a valid New Zealand driver's license. Enjoy competitive hourly rates, ongoing training, and employee discounts!

Qualifications

• Previous experience in sales, customer service or retail.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Valid New Zealand driver's license with a clean driving record.

Responsibilities

• Greet and assist customers in renting vehicles.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.

Skills

Customer service skills

Sales motivation

Interpersonal skills

Job description

Rental Service AgentSkip to main contentYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies.# Welcome to our career portal!Rental Service Agent page is loaded## Rental Service AgentApplyremote type: Fully on premiselocations: Christchurchtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR110130## ## **Job Description**Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented **Sales & Customer Service Officer** to join our **Christchurch** team on a **full time** basis!**Why join Europcar?*** A competitive hourly rate + generous, uncapped incentive scheme* Opportunity to maximise your income based on your exceptional performance with our incentive program* Ongoing training and development to help you thrive and level up your career* Be part of an international brand with exciting opportunities to work across AU/NZ and globally* Get rewarded for great referrals - earn cash through our Employee Referral Program!* Company uniform provided* Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more!* Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network!* Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App - the #1 app for mental fitness* Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles**To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays* Valid New Zealand driver's license with a clean driving record* Full working rights in New Zealand (current and ongoing)* A positive, proactive and team-oriented attitude!**About Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info: www.europcar-mobility-group.com**Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: www.europcar-mobility-group.com