Rental Sales Agent

Europcar Mobility Group; Christchurch; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Parental leave

Career development

Employee discounts

Job summary

Europcar Mobility Group in Christchurch seeks a Sales & Customer Service Officer on a full-time maximum term basis. You will greet customers, process rentals, upsell services, and maintain vehicle condition. A fast-paced, customer-first role with ongoing training and incentive opportunities.

The job offers a competitive hourly rate with uncapped incentives, six weeks parental leave, and career development within a global brand across AU/NZ and beyond.

Qualifications

• Previous experience in sales, customer service or retail.
• Excellent communication and interpersonal skills.
• Willingness to work on a rotating shift roster including weekends and public holidays.
• Full NZ working rights with a valid NZ driver’s license.
• Confident using computer systems and technology.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards; refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication skills

Team player

Job description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Christchurch team on a full time maximum term basis!**Why join Europcar?*** Competitive hourly rate + uncapped incentives* Boost your income with our performance-based incentive program* Six weeks’ employer-paid parental leave (in addition to government entitlements)* Ongoing training and career development opportunities* Global brand opportunities across AU/NZ and beyond* Referral bonuses and exclusive employee discounts (Calm, Accor All Heartists program, flu vaccinations & more!)* 24/7 wellbeing support via EAP and the Calm App**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles**To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays* Valid New Zealand driver's license with a clean driving record* Full working rights in New Zealand (current and ongoing)* A positive, proactive and team-oriented attitude!