Shift Supervisor

BVJV Limited; Auckland; On-site; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Incentive program

Training & development

Parental leave (6 weeks)

Uniform provided

Employee discounts

Job summary

Europcar Mobility Group is seeking a sales-driven Shift Supervisor for our Auckland Airport team on a full-time basis. You will combine customer-first service with staff coaching to maximise profitability in a busy, high-volume operation.

You’ll lead training, manage service-based sales, monitor performance, and report on sales figures. The role requires NZ driver’s license, flexibility for rotating shifts, and a proactive, team-oriented attitude in a fast-paced environment.

Qualifications

• Experience in sales, customer service or retail.
• Excellent communication and interpersonal skills.
• Comfortable using computer systems and technology.

Responsibilities

• Service-based sales management.
• Staff training, development, coaching and corrective action.
• Sales and financial reporting.
• Staff performance management and team building to achieve sales objectives.
• Maximise incremental sales through effective training.
• Collaborate with management and department leaders.

Skills

Customer service

Sales

Communication

Computer literacy

Tools

CRM software

Job description

Job Description

Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Shift Supervisor to join our Auckland Airport team on a full time basis!

Why join Europcar?

• A competitive hourly rate + generous, uncapped incentive scheme
• Opportunity to maximise your income based on your exceptional performance with our incentive program
• Ongoing training and development to help you thrive and level up your career
• Six weeks' employer-paid parental leave (in addition to government entitlements)
• Be part of an international brand with exciting opportunities to work across AU/NZ and globally!
• Company uniform provided
• Referral bonuses and exclusive employee discounts (Calm, Accor All Heartists program, flu vaccinations & more!)

Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day

Work closely with management and department leaders

Some of the key responsibilities include:

The role of the Shift Supervisor is responsible for staff training and development and overall profitability of a high volume airport including:

• Service based sales management
• Staff training, development, coaching and corrective action
• Sales and financial reporting
• Staff performance management and team building to achieve sales & service objectives
• Maximise incremental sales through effective training and staff development
• Work closely with management and department leaders

To be considered, you should possess:

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid New Zealand driver's license with a clean driving record
• Full working rights in New Zealand (current and ongoing)
• A positive, proactive and team-oriented attitude!

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info: www.europcar-mobility-group.com

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: "If you can’t afford to buy a car, why not rent one when you need it?". His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !