Rental Sales Agent/Car Return Agent

Europcar Group; Auckland; Hybrid; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly rate

Incentive program

Parental leave (6 weeks)

Training & career development

Global brand opportunities

Referral bonuses

Employee discounts

Wellbeing support

Job summary

Europcar Group is seeking a Sales & Customer Service Officer at Auckland Airport on a part-time basis. You will greet customers, process rentals, upsell add-ons, and ensure a smooth rental experience while maintaining vehicle quality and cleanliness.

The role emphasizes achieving sales targets, delivering exceptional service, and thriving in a fast-paced environment. Training and development opportunities are available, with competitive hourly pay and incentives.

Qualifications

• Previous experience in sales, customer service or retail.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Valid NZ driver’s license with a clean driving record.

Responsibilities

• Greet and assist customers in renting vehicles according to preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell products and services.
• Address inquiries and concerns promptly with a service-first approach.
• Inspect vehicles before and after rental periods for damages.
• Maintain knowledge of current promotions and products to aid sales.
• Refuel and transport vehicles as needed.
• Build strong customer relationships for repeat business.

Skills

Sales experience

Customer service

Communication skills

Retail experience

Education

High school diploma

Tools

CRM software

MS Office

Job description

## **Job Description**Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented **Sales & Customer Service Officer** to join our **Auckland Airport** team on a **part time basis!****Why join Europcar?*** Competitive hourly rate + uncapped incentives* Boost your income with our performance-based incentive program* Six weeks’ employer-paid parental leave (in addition to government entitlements)* Ongoing training and career development opportunities* Global brand opportunities across AU/NZ and beyond* Referral bonuses and exclusive employee discounts (Calm, Accor All Heartists program, flu vaccinations & more!)* 24/7 wellbeing support via EAP and the Calm App**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles**To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays* Valid New Zealand driver's license with a clean driving record* Full working rights in New Zealand (current and ongoing)* A positive, proactive and team-oriented attitude!