Remote Technical Support Engineer - Tier 2/3, Cloud Pro

Placements24; Queenstown; Hybrid; NZD 125,000 - 196,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Generous paid time off

Professional development & training

Fully remote culture

Home office setup budget

Job summary

Placements24 is seeking a skilled Remote Technical Support Engineer to join a fully remote team. You will provide advanced technical assistance, diagnose intricate issues, and implement robust solutions to ensure customer satisfaction.

The role emphasizes remote collaboration, documentation, and continuous improvement. Key responsibilities include handling Tier 2/3 support, troubleshooting across Windows/Linux, and working with cloud platforms (AWS/Azure/GCP).

Qualifications

• Proven experience as a Technical Support Engineer or similar advanced role.
• Strong understanding of Windows and Linux OS, networking (TCP/IP, DNS, DHCP).
• Experience with cloud platforms (AWS/Azure/GCP) is highly advantageous.
• Scripting knowledge (Python, Bash) is a plus.

Responsibilities

• Provide Tier 2 and Tier 3 technical support via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Analyze logs to identify root causes and implement effective solutions.
• Create and maintain knowledge base articles and troubleshooting guides.
• Collaborate with engineering to report bugs and suggest improvements.
• Prioritize tickets and communicate clearly with customers.
• Contribute to process improvements and tooling in support.

Skills

Analytical thinking

Problem solving

Communication

Independence

Customer service

Networking basics

Education

MCSE

RHCE

Tools

AWS

Azure

GCP

Python

Bash

Windows

Linux

Job description

Placements24 is seeking a skilled Remote Technical Support Engineer to join a fully remote team. You will provide advanced technical assistance, diagnose intricate issues, and implement robust solutions to ensure customer satisfaction.

The role emphasizes remote collaboration, documentation, and continuous improvement. Key responsibilities include handling Tier 2/3 support, troubleshooting across Windows/Linux, and working with cloud platforms (AWS/Azure/GCP).