Senior Fraud Detection Analyst — Hybrid (NZ)

Kiwibank; Auckland, Wellington; Hybrid; NZD 110,000 - 160,000; Full time

Benefits offered by this job

Banking benefits

Job summary

Kiwibank is seeking an experienced Fraud Detection Senior Analyst to join the Customer Protection team. You will monitor fraud alerts, analyze data to detect trends, and own complex escalations while driving improvements across systems and processes.

The role requires 3+ years in fraud prevention or customer protection, AML knowledge, and the ability to coach others. Hybrid work arrangements apply, with duties covering after-hours incident management when rostered.

Qualifications

• 3+ years’ experience in fraud prevention operations or customer protection within a bank or financial services firm.
• Understanding of the financial industry fraud environment and relevant legislative requirements.
• Experience owning and resolving complex customer escalations and complaints through to a sound outcome.
• Ability to make sound decisions under pressure while balancing customer and risk outcomes.
• Experience coaching, training and developing others, such as mentoring colleagues, supporting quality assurance or onboarding new team members.
• Proven track record of leading continuous improvement or project change, with the confidence to challenge the status quo.
• Ability to influence and build trusted relationships with stakeholders at all levels, and act as an expert advisor.
• Understanding of risk management and the anti-money laundering environment.
• Hands-on experience with PRM or similar fraud detection system, plus advanced Excel and SQL skills.

Responsibilities

• Monitor and assess fraud alerts and help identify emerging fraud trends.
• Interrogate data and make confident, risk-based decisions.
• Take ownership of complex escalations.
• Lead change across teams by challenging the status quo and influencing improvements to systems and processes.
• Support the growth of your team by coaching and training colleagues, providing quality assurance and onboarding new employees.
• Support the after-hours team with incident management as the roster requires.

Skills

Fraud prevention

Customer protection

Decision making under pressure

Coaching and mentoring

Stakeholder relationships

Risk management & AML

Excel & SQL

Tools

PRM fraud detection system

Excel

SQL

Job description

Kiwibank is seeking an experienced Fraud Detection Senior Analyst to join the Customer Protection team. You will monitor fraud alerts, analyze data to detect trends, and own complex escalations while driving improvements across systems and processes.

The role requires 3+ years in fraud prevention or customer protection, AML knowledge, and the ability to coach others. Hybrid work arrangements apply, with duties covering after-hours incident management when rostered.