Remote Luxury Travel Experience Specialist

Effortless travel solutions ETS; Christchurch; Remote; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote position

Travel-related perks

Training provided

Career development

Industry discounts

Job summary

Effortless Travel Solution is seeking a Luxury Travel Consultant – Customer Experience to join our fully remote team. You will support clients planning and managing luxury travel experiences, handling bookings, updates, and special requests with professionalism and attention to detail.

In this remote role, you will communicate clearly via phone, email, and online messaging, coordinate itineraries, and ensure client satisfaction from inquiry to post-trip follow-up.

Qualifications

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itineraries, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Responsibilities

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itineraries, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Skills

Communication

Customer service

Remote work

Attention to detail

Booking platforms

Travel passion

Job description

Effortless Travel Solution is seeking a Luxury Travel Consultant – Customer Experience to join our fully remote team. You will support clients planning and managing luxury travel experiences, handling bookings, updates, and special requests with professionalism and attention to detail.

In this remote role, you will communicate clearly via phone, email, and online messaging, coordinate itineraries, and ensure client satisfaction from inquiry to post-trip follow-up.