Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Manatal; Christchurch; Remote; NZD 60,000 - 90,000; Full time

Benefits offered by this job

100% remote work

Travel perks and discounts

Professional development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant focused on Customer Experience to support clients through all travel journey stages. In this client-facing role, you will be the trusted contact from initial booking to post-trip follow-up, ensuring a seamless, personalized, high-quality experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Qualifications

• Excellent verbal and written communication skills required.
• Strong customer service background appreciated in travel, hospitality, or service fields.
• Highly organized with strong attention to detail.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy, professionalism, and problem-solving.
• Maintain documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Tools

Booking platforms

Job description

Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Job Openings Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

About the job Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.