Remote Field Training Specialist, Dairy Technology

MSD; Waikato; Remote; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Company car

Laptop

iPad

Job summary

Merck & Co., Inc. is seeking a Training Specialist to deliver onboarding, training, and ongoing support for our Animal Health Technology Solutions across New Zealand. The role is field-based with a remote NZ footprint and full training provided.

You will build customer capability, coordinate issues, and work closely with customers, dealers, and partners to enable product adoption. Ideal candidates have dairy/agri experience, strong communication skills, and a driver’s license.

Responsibilities

• Deliver onboarding, training, and refresher sessions for end users of our Animal Health technology solutions.
• Assess customer training needs and tailor delivery to customer capability, operational context, and product use.
• Support customers to build confidence and capability in using hardware, software, and related systems.
• Help ensure customers receive the training and support required to achieve value from our solutions throughout the customer lifecycle.
• Provide first-line product support and troubleshooting for customer queries related to hardware, firmware, and software.
• Identify, document, and help coordinate resolution of customer issues with relevant team members, dealers, or partners.
• Deliver product training and upskilling for our Animal Health employees and partners.
• Travel extensively across the territory to work directly with customers and support product adoption.
• Assist with sales presentations and dealer support activities where appropriate.

Skills

Client Issue Resolution

Customer Education

Training Delivery

Training Expertise

Training Needs Analysis

Users Training

Data Analysis

Technical Support

Technical Advice

Inquiry Handling

Report Preparation

Tools

Salesforce

Job description

Merck & Co., Inc. is seeking a Training Specialist to deliver onboarding, training, and ongoing support for our Animal Health Technology Solutions across New Zealand. The role is field-based with a remote NZ footprint and full training provided.

You will build customer capability, coordinate issues, and work closely with customers, dealers, and partners to enable product adoption. Ideal candidates have dairy/agri experience, strong communication skills, and a driver’s license.