Field Training Specialist – Dairy Tech & Customer Success

MSD; Hamilton; Remote; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Company car

Laptop

iPad

Job summary

MSD is seeking a Training Specialist to join our Animal Health Technology Solutions team. This field-based role focuses on onboarding, training, and ongoing support to customers across New Zealand, helping them confidently adopt our technology.

You will deliver tailored training, build strong customer relationships, and work collaboratively with the Animal Health team and dealers. A passion for agriculture and exceptional communication are essential, with extensive travel across the territory.

Qualifications

• Experience delivering training, onboarding, coaching, or user education in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to assess training needs and adapt delivery to different technical and operational audiences.
• Full, current New Zealand driver’s licence.

Responsibilities

• Deliver onboarding, training, and refresher sessions for end users of our Animal Health technology solutions.
• Assess customer training needs and tailor delivery to capability, context, and product use.
• Support customers to build confidence and capability in using hardware, software, and related systems.
• Help ensure customers receive training and support to achieve value throughout the customer lifecycle.

Skills

Training delivery

Customer onboarding

Relationship building

Communication

Troubleshooting

Time management

Independent work

Tools

Salesforce

Job description

MSD is seeking a Training Specialist to join our Animal Health Technology Solutions team. This field-based role focuses on onboarding, training, and ongoing support to customers across New Zealand, helping them confidently adopt our technology.

You will deliver tailored training, build strong customer relationships, and work collaboratively with the Animal Health team and dealers. A passion for agriculture and exceptional communication are essential, with extensive travel across the territory.