Remote Dairy Training Specialist | Customer Enablement

Merck Gruppe - MSD Sharp & Dohme; Waikato; Teletrabalho; NZD 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company car

Laptop

iPad

Competitive remuneration

Tools of trade provided

Resumo da oferta

Merck Gruppe - MSD Sharp & Dohme is seeking a Training Specialist to support customer onboarding, training, and ongoing support across New Zealand. This field-based role focuses on dairy technology, customer adoption, and building strong relationships with customers, dealers, and partners.

A remote NZ-wide setup is expected, with travel within the Waikato region as needed. You will deliver high-quality onboarding and training, coordinate issue resolution, and contribute to a seamless end-to-end

Qualificações

• Agricultural, dairy, or farming experience is highly desirable.
• Experience delivering training, onboarding, coaching, or user education in a customer-facing environment.
• Strong verbal and written communication skills.
• Confidence facilitating training for individuals and groups of customers or industry stakeholders.
• Ability to assess training needs and adapt delivery to different technical and operational audiences.
• Strong troubleshooting, problem-solving, and analytical skills.

Responsabilidades

• Deliver onboarding, training, and refresher sessions for end users of our company’s Animal Health technology solutions.
• Assess customer training needs and tailor delivery to capability, operational context, and product use.
• Support customers to build confidence and capability in using hardware, software, and related systems.
• Travel extensively across the territory to work directly with customers and support successful product adoption.
• Assist with sales presentations and dealer support activities where appropriate.
• Maintain accurate records of customer issues, actions, owners, and follow-up requirements.

Conhecimentos

Verbal and written communication

Relationship management

Customer-focused mindset

Training delivery

Problem-solving

Ferramentas

Salesforce

Descrição da oferta de emprego

Merck Gruppe - MSD Sharp & Dohme is seeking a Training Specialist to support customer onboarding, training, and ongoing support across New Zealand. This field-based role focuses on dairy technology, customer adoption, and building strong relationships with customers, dealers, and partners.

A remote NZ-wide setup is expected, with travel within the Waikato region as needed. You will deliver high-quality onboarding and training, coordinate issue resolution, and contribute to a seamless end-to-end