Remote Customer Support Specialist

Placements24; Queenstown; Remote; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Fully remote position

Medical and dental benefits

Paid time off

Professional development

Home office equipment allowance

Retirement savings plan

Employee assistance program

Performance-based incentives

Job summary

WhatJobs Direct is seeking a diligent Customer Support Representative to join a remote team. You will be the first point of contact for customer inquiries, resolving issues, providing information, and ensuring a positive service experience across channels.

The role requires strong communication, problem-solving, and the ability to work independently in a remote setting. A reliable internet connection and a dedicated home office are essential.

Qualifications

• Previous experience in a customer service or call center role.
• Excellent verbal and written English communication.
• Ability to work independently in a remote setting.
• Proficiency with computers and data entry.
• Reliable internet and dedicated home office.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information about company products and services.
• Resolve issues, complaints, and concerns in a timely manner.
• Document all interactions and resolutions in the CRM system.
• Follow established procedures and guidelines.
• Escalate complex issues to the appropriate department or supervisor.
• Identify customer needs and propose solutions or services.
• Maintain a high level of product knowledge and service expertise.
• Contribute to team goals and SLAs.
• Participate in virtual team meetings and training sessions.

Skills

Customer service

Active listening

Problem solving

CRM familiarity

Remote work

Education

High school diploma

Tools

CRM software

Job description

WhatJobs Direct is seeking a diligent Customer Support Representative to join a remote team. You will be the first point of contact for customer inquiries, resolving issues, providing information, and ensuring a positive service experience across channels.

The role requires strong communication, problem-solving, and the ability to work independently in a remote setting. A reliable internet connection and a dedicated home office are essential.