Remote Client Experience & Planning Specialist

Traveling with Mich; Wellington; Remote; NZD 28,000 - 52,000; Part time

Benefits offered by this job

Remote work environment

Part-time schedule

Flexible scheduling

Professional development

Job summary

Traveling with Mich is seeking a motivated Client Experience & Planning Advisor to join our remote team in New Zealand. This part-time remote role focuses on client communication, planning, scheduling, and customer support, handling inquiries, coordinating services, and maintaining client records.

You will work independently with a professional tone, manage multiple requests, and follow up to ensure attentive service while collaborating with external partners as needed.

Qualifications

• Excellent written and verbal communication.
• Strong customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Professional and positive communication style.
• Ability to work independently in a remote environment.
• Reliable internet connection and appropriate remote workspace.
• Willingness to work within scheduled hours.

Responsibilities

• Communicate with clients through phone, email, and other approved channels.
• Respond to client inquiries in a timely and professional manner.
• Understand client preferences, requests, and service needs.
• Assist with planning and coordinating client requests.
• Coordinate schedules, reservations, and other client arrangements.
• Maintain accurate and up-to-date client records.
• Follow up with clients before and after services are completed.
• Address customer questions and concerns and provide appropriate solutions.
• Communicate with external partners and service providers when necessary.
• Monitor client requests and ensure timely follow-through.
• Provide a professional and personalized client experience.
• Follow company procedures, service standards, and confidentiality guidelines.
• Complete administrative and customer-support tasks as assigned.

Skills

Communication

Customer service

Organization

Multitasking

Remote work

Basic computer skills

Time management

CRM systems

Tools

CRM systems

Job description

Traveling with Mich is seeking a motivated Client Experience & Planning Advisor to join our remote team in New Zealand. This part-time remote role focuses on client communication, planning, scheduling, and customer support, handling inquiries, coordinating services, and maintaining client records.

You will work independently with a professional tone, manage multiple requests, and follow up to ensure attentive service while collaborating with external partners as needed.