Remote Client Experience & Planning Specialist

Traveling with Mich; Queenstown; Remote; NZD 30,000 - 47,000; Part time

Benefits offered by this job

Remote work environment

Part-time schedule

Flexible scheduling

Professional development

Collaborative team

Job summary

Traveling with Mich seeks a Client Experience & Planning Advisor to join our remote team, delivering personalized experiences for clients worldwide.

This part-time role focuses on client communication, planning, scheduling, and reliable customer support, with the flexibility to work independently from a remote setup. Strong organizational skills and excellent communication are essential.

You will coordinate reservations, maintain client records, and follow up to ensure satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks and prioritize responsibilities.
• Professional and positive communication style.
• Ability to work independently in a remote environment.
• Reliable internet connection and appropriate remote-work environment.
• Ability to meet scheduled working hours and deadlines.

Responsibilities

• Communicate with clients through phone, email, and other approved communication channels.
• Respond to client inquiries in a timely and professional manner.
• Understand client preferences, requests, and service needs.
• Assist with planning and coordinating client requests.
• Coordinate schedules, reservations, and other client arrangements.
• Maintain accurate and up-to-date client records.
• Follow up with clients before and after services are completed.
• Address customer questions and concerns and provide solutions.
• Communicate with external partners and service providers when necessary.
• Monitor client requests and ensure timely follow-through.
• Provide a professional and personalized client experience.
• Follow company procedures, service standards, and confidentiality guidelines.
• Complete administrative and customer-support tasks as assigned.

Skills

Communication

Customer service

Organization

Multitasking

Remote work

Independent work

Tools

CRM systems

Scheduling platforms

Job description

Traveling with Mich seeks a Client Experience & Planning Advisor to join our remote team, delivering personalized experiences for clients worldwide.

This part-time role focuses on client communication, planning, scheduling, and reliable customer support, with the flexibility to work independently from a remote setup. Strong organizational skills and excellent communication are essential.

You will coordinate reservations, maintain client records, and follow up to ensure satisfaction.