Campaign Response Log Assistant

HRS Talent Solutions; Napier; Remote; NZD 63,000 - 66,000; Full time

Job summary

HRS Talent Solutions is seeking a Campaign Response Log Assistant to manage incoming campaign replies and keep responses organized. The role emphasizes accurate status notes, courteous replies within approved guidance, and clear handoffs to the appropriate teams.

The position is remote, full-time, with a focus on maintaining an auditable log and ensuring privacy. Training will be provided; prior marketing experience is not required.

Qualifications

• Experience in customer service or office administration is preferred.
• Willing to train someone with little formal experience.

Responsibilities

• Review replies in the assigned online campaign inbox.
• Match each response to the correct contact and campaign record.
• Categorize questions, corrections, opt-outs, and other requests under approved rules.
• Send a standard acknowledgement where appropriate.
• Route detailed questions to an authorized product or service colleague.
• Preserve a clear history of what was received and when it was handed off.
• Flag duplicate or conflicting contact information for review.
• Summarize unresolved response types for the campaign team.

Skills

Customer service

Office administration

Attention to detail

Written communication

Email handling

Job description

Campaign Response Log Assistant

Office Administration — Campaign Responses

Remote | Full-time | 62,920–66,040 per year

After the message goes out

A campaign can bring questions, correction requests, and replies from people who want no further messages. The Campaign Response Log Assistant keeps those incoming responses organized so the right team can act. This remote marketing support role focuses on an online response queue, accurate status notes, and courteous first replies within approved guidance. It is not a sales closing position or a job that decides campaign strategy.

Suppose one person asks for more information while another says the contact details are wrong. Those replies belong in different categories and may need different owners. Read the original campaign context before entering a status. A request to stop receiving messages must go through the company's permission process rather than being treated as an ordinary objection. If someone asks a substantive product question, acknowledge it and pass it to the team that can answer. Avoid writing a promise about pricing or availability that the campaign material does not support.

The work has a customer service element even when the first message came from marketing. People deserve a direct response to what they actually wrote. It also has the discipline of office administration: keep the response attached to the right record, avoid duplicate contacts, and make pending actions visible. When a campaign produces a cluster of similar questions, note that trend for the owner without turning your own impression into a formal performance report.

A response log can show which message generated an enquiry, what the person asked and who is handling the reply. A click, a completed form and an email question are not interchangeable results. Use the actual source when updating the record, and connect a follow-up to the existing enquiry instead of counting it twice. If the person asks for a service decision, pass the content to customer service or the relevant specialist. Your office administration makes campaign response information useful without overstating outcomes.

Responsibilities

• Review replies in the assigned online campaign inbox.
• Match each response to the correct contact and campaign record.
• Categorize questions, corrections, opt-outs, and other requests under approved rules.
• Send a standard acknowledgement where appropriate.
• Route detailed questions to an authorized product or service colleague.
• Preserve a clear history of what was received and when it was handed off.
• Flag duplicate or conflicting contact information for review.
• Summarize unresolved response types for the campaign team.

You need not have held a marketing job. Customer service or office administration experience can help, and the company is willing to train someone with little formal experience. You should be comfortable with email, online records, written instructions, and respectful follow-up. The employer will teach its categories, response language, and consent process. You will not need to invent a pitch or persuade someone who has declined contact.

This is remote work, on a full-time schedule. A home office or similar private workspace helps with contact records. The hiring company will specify its actual systems and schedule.

A response is more than a click

• An information request needs an owner who can answer.
• A correction may require a verified contact update.
• An opt-out belongs in the approved permission process.
• A bounce should be recorded without guessing the person's intention.
• A complaint needs context and a clear escalation route.
• A positive reply can be noted without declaring a sale.

Keeping the queue reliable

• Check the original campaign before interpreting a short reply.
• Connect later messages to the same conversation.
• Make the handoff owner visible.
• Record only confirmed actions as complete.
• Preserve privacy settings when sharing a summary.
• Review unresolved items at the end of an assigned shift.

A response log should let the campaign owner understand what happened after distribution, while protecting each individual's communication choice.

Apply for consideration

A resume can show that you managed replies, tracked requests, or passed questions to the right person. If you lack direct marketing experience, be specific about an example from another setting. Clear communication and respect for customer choices are more important than a campaign title. The hiring team may request a website application from candidates selected to move ahead. The employer will explain the campaigns and team handoffs for the opening.