Remote Booking Services Specialist

Duquesa Travel Group; Wellington; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Onboarding program

Training provided

Professional development

Online tools access

Supportive team

Job summary

Duquesa Travel Group seeks a friendly Booking Services Representative to assist clients with inquiries, options, and reservation details in a fully remote role.

You will gather information, research services, coordinate bookings, verify details, and communicate updates with courteous, professional service.

The role includes onboarding, training, and ongoing professional development within a supportive team.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused and professional approach.
• Excellent organization and time-management abilities.
• High attention to detail.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests.
• Previous customer service, reservations, booking, or administrative experience is helpful but not required.

Responsibilities

• Respond to client questions and booking requests.
• Gather information regarding individual needs and preferences.
• Research available services and reservation options.
• Assist with coordinating bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal communication

Written communication

Organization

Detail-oriented

Email & online platforms

Research & problem-solving

Multi-tasking

Customer service experience (nice-to-h

Job description

Duquesa Travel Group seeks a friendly Booking Services Representative to assist clients with inquiries, options, and reservation details in a fully remote role.

You will gather information, research services, coordinate bookings, verify details, and communicate updates with courteous, professional service.

The role includes onboarding, training, and ongoing professional development within a supportive team.