Relief Support Administrator - MREC Main Reception

New Zealand Government; Hawke's Bay; On-site; NZD 50,000 - 65,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Hawke's Bay Hospital is seeking a Relief Support Administrator to provide professional reception and administrative support across clinical areas, welcoming patients and visitors, and helping clinics run smoothly.

Based in Hawke's Bay Hospital's Support Services, you will work with clinical and administrative teams, maintain accurate records with confidentiality, and deliver excellent customer service in a busy, patient‑facing environment.

Qualifications

• Experience in reception, administration, or customer service roles.
• Strong communication and interpersonal skills with a professional and welcoming approach.
• Confidence using computer systems and data entry applications.
• Excellent organisational skills and attention to detail.
• The ability to work independently and adapt to changing priorities.
• A commitment to maintaining confidentiality and delivering outstanding customer service.
• A flexible and positive attitude, with the ability to work effectively as part of a team.

Responsibilities

• Provide professional reception and administrative support across clinical areas.
• Welcoming patients and visitors and handling enquiries.
• Support clinics and ward administration and maintain accurate patient records.
• Assist clinical teams with a range of administrative tasks.
• Work across multiple departments and contribute to a positive patient experience.

Skills

Reception experience

Administration

Customer service

Communication

Data entry

Confidentiality

Organisational skills

Teamwork

Independent work

Tools

Computer systems

Data entry software

Job description

Relief Support Administrator - Hawkes Bay Fallen Soldiers Hospital

Permanent, Full Time, 80 hours per fortnight (1 FTE)

A fantastic opportunity to be the welcoming face of the hospital while gaining experience across a variety of administrative and reception functions that directly support patient care.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Relief Support Administrator, you will provide professional reception and administrative support across a range of clinical areas, helping to ensure the smooth and efficient operation of services. You will be responsible for welcoming patients and visitors, managing enquiries, supporting clinics and ward administration, maintaining accurate patient records, and assisting clinical teams with a range of administrative tasks.

This is a varied role that offers plenty of diversity and the opportunity to work across different departments. You will play an important part in creating a positive experience for patients and whānau, ensuring information is managed accurately and confidentially, and supporting the delivery of high quality healthcare services. The role is ideal for someone who enjoys working with people, thrives in a busy environment, and takes pride in providing excellent customer service.

Please click here to view the position description

About the Team/Service/ Location

Based within Support Services at Hawke's Bay Hospital, the Relief Support Administrator team provides reception and administrative support across a range of clinical services. You will work closely with clinical and administrative teams, contributing to a positive patient experience and the effective day to day running of hospital services.

For more information on living and working in Hawkes Bay click HERE

About you

• Experience in reception, administration, or customer service roles
• Strong communication and interpersonal skills with a professional and welcoming approach
• Confidence using computer systems and data entry applications
• Excellent organisational skills and attention to detail
• The ability to work independently and adapt to changing priorities
• A commitment to maintaining confidentiality and delivering outstanding customer service
• A flexible and positive attitude, with the ability to work effectively as part of a team

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

All applications must be submitted through our online careers portal by 14th September 2026.

If you have any questions about the role, please contact [e-mail].

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.