Relief Support Administrator - MREC Main Reception

Health New Zealand - Te Whatu Ora; Hastings; On-site; NZD 50,000 - 65,000; Full time

Job summary

Health New Zealand - Te Whatu Ora in Hawke's Bay Hospital is seeking a Relief Support Administrator to provide reception and broad administrative support. You will welcome patients, handle enquiries, assist clinics and wards, and help maintain accurate patient records with confidentiality.

You will work across clinical areas to support delivery of high-quality care, thrive in a busy environment, and deliver friendly, professional service to patients and whānau.

Qualifications

• Experience in reception, administration, or customer service roles.
• Strong communication and interpersonal skills with a professional and welcoming approach.
• Confidence using computer systems and data entry applications.
• Excellent organisational skills and attention to detail.
• The ability to work independently and adapt to changing priorities.
• A commitment to maintaining confidentiality and delivering outstanding customer service.
• A flexible and positive attitude, with the ability to work effectively as part of a team.

Responsibilities

• Welcoming patients and visitors and managing enquiries.
• Supporting clinics and ward administration and maintaining accurate patient records.
• Assisting clinical teams with a range of administrative tasks.
• Contributing to the smooth and efficient operation of hospital services.

Skills

Reception experience

Administration

Customer service

Communication skills

Interpersonal skills

Data entry

Organisational skills

Confidentiality

Independence

Adaptability

Teamwork

Tools

Computer systems

Data entry applications

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Relief Support Administrator - MREC Main Reception

Health New Zealand - Te Whatu Ora – Hastings, North Island

3d ago , from Te Whatu Ora Health New Zealand

• Permanent, Full Time, 80 hours per fortnight (1 FTE)
• A fantastic opportunity to be the welcoming face of the hospital while gaining experience across a variety of administrative and reception functions that directly support patient care.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Relief Support Administrator, you will provide professional reception and administrative support across a range of clinical areas, helping to ensure the smooth and efficient operation of services. You will be responsible for welcoming patients and visitors, managing enquiries, supporting clinics and ward administration, maintaining accurate patient records, and assisting clinical teams with a range of administrative tasks.

This is a varied role that offers plenty of diversity and the opportunity to work across different departments. You will play an important part in creating a positive experience for patients and whānau, ensuring information is managed accurately and confidentially, and supporting the delivery of high quality healthcare services. The role is ideal for someone who enjoys working with people, thrives in a busy environment, and takes pride in providing excellent customer service.

About the Team/Service/ Location

Based within Support Services at Hawke's Bay Hospital, the Relief Support Administrator team provides reception and administrative support across a range of clinical services. You will work closely with clinical and administrative teams, contributing to a positive patient experience and the effective day to day running of hospital services.

About you

As a Relief Support Administrator, you will bring:

• Experience in reception, administration, or customer service roles
• Strong communication and interpersonal skills with a professional and welcoming approach
• Confidence using computer systems and data entry applications
• Excellent organisational skills and attention to detail
• The ability to work independently and adapt to changing priorities
• A commitment to maintaining confidentiality and delivering outstanding customer service
• A flexible and positive attitude, with the ability to work effectively as part of a team

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

All applications must be submitted through our online careers portal by 14th September 2026. If you have any questions about the role, please contact *************@hbdhb.govt.nz