Receptionist Administrator - Outpatient Services

Health New Zealand - Te Whatu Ora - Southern; Dunedin; On-site; NZD 67,000 - 72,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Southern is seeking a Receptionist Administrator for Outpatient Services in Dunedin. You will staff the Outpatients reception, handle enquiries, and provide flexible administrative support to clinics to ensure smooth patient flow.

Responsibilities include greeting visitors, managing queues, assisting with self-check-in kiosks, updating referrals, and maintaining records. The role emphasizes accuracy, privacy and strong communication with clinical teams.

Qualifications

• Previous customer service or reception experience.
• Knowledge of office systems.
• Strong written and verbal communication skills.
• Excellent computer skills: Word, Excel, Outlook.
• Touch typist with a typing speed above 65 words per minute.
• Strong attention to detail and privacy awareness.

Responsibilities

• Greeting arriving visitors to the clinic areas and guiding them where to go.
• Enquiries via phone, email and digital task lists monitored and actioned within timeframes.
• Process patient arrivals in the queue management system prior to consultation.
• Support patients to use self-check-in kiosks and related technologies.
• Load accurate referral details in the patient administration system.
• Ensure all scanning and filing is up to date.
• Other administrative tasks.

Skills

Customer service

Reception

Office systems

Written/verbal communication

Typing speed 65 wpm

Tools

Microsoft Word

Excel

Outlook

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Receptionist Administrator - Outpatient Services

Health New Zealand - Te Whatu Ora - Southern - Dunedin, South Island

Receptionist Administrator - Outpatient Services

• Salary between $67,943 - $72,495 per annum

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Reception Administrator will help keep the Dunedin Hospital outpatient service running smoothly by staffing Outpatients reception desk and providing flexible administration support to adjacent clinics

Tasks include but are not limited to:

• Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go
• Enquiries via phone (including message banks), email and digital task lists are monitored, answered, forwarded and/or acted upon within expected timeframes.
• Process patient arrivals promptly in the patient queue management system, prior to consultation.
• Support patients to use self-check-in kiosks and associated technologies if needed
• Load accurate referral details and descriptions in the patient administration system
• Ensuring all scanning and filing is up to date
• Other administrative tasks.

You’ll work closely with other administrators and clinical teams to facilitate efficient patient flow through effective communication, coordination and administrative support to outpatient clinical teams.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will:

• Previous customer service or reception experience
• Knowledge of office systems
• Be a strong written and verbal communicator
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Be a touch typist with a typing speed above 65 words per minute
• Have a strong attention to detail
• Be respectful of the privacy of individuals when dealing with personal information

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.