Receptionist & Administrator

CGR Services; Auckland; On-site; NZD 50,000 - 68,000; Full time

Job summary

Oceania is seeking a Receptionist & Administrator to warmly greet residents, whānau, visitors and contractors, while supporting village administration and reporting. You will keep records accurate, assist the Site Manager, and work across systems to ensure daily operations run smoothly.

The role emphasises welcoming interactions, health & safety compliance, and collaboration with the broader team to maintain a caring, well-organised retirement village environment.

Qualifications

• Experience in administration, reception or similar roles.
• Strong Microsoft Office skills.
• Excellent organisation and attention to detail.
• Confident handling of financial and non-financial information.
• Clear, warm and professional communication.
• Understanding of Health & Safety requirements and procedures.

Responsibilities

• Be the welcoming face of Oceania, greeting residents, whānau, visitors and contractors.
• Manage reception and respond to calls, enquiries and correspondence professionally.
• Provide day-to-day administration to keep the village organised and running smoothly.
• Support the Site Manager with information and reporting.
• Maintain accurate records across systems.
• Use Microsoft Office and internal systems confidently.
• Support Health & Safety processes and documentation.
• Collaborate with the wider team to get tasks done.

Skills

Reception experience

Microsoft Office

Organization

Attention to detail

Communication

Discretion

Calm under pressure

Tools

Microsoft Office

Job description

At Lady Allum, we’re looking for a Receptionist & Administrator who brings warmth to every interaction and care to every detail. You’ll be one of the first people our residents, whānau and visitors see, while behind the scenes, you’ll help keep our village organised, connected and running smoothly.

It’s a role for someone who likes being at the heart of things. One moment you might be welcoming a family through the door, the next supporting the Village Manager with information, solving an administrative query or making sure an important process is on track.

Above all, you’ll understand that how we do things matters just as much as getting them done.

What you’ll be doing

• Be the welcoming face of Lady Allum, greeting residents, whānau, visitors and contractors with warmth and care
• Manage reception and respond to calls, enquiries and correspondence in a helpful and professional way
• Provide day-to-day administration that keeps the village organised and running smoothly
• Support the Site Manager with financial and non-financial information and reporting
• Maintain accurate records, documentation and information across a range of systems
• Use Microsoft Office and our internal systems confidently and accurately
• Support Health & Safety processes, requirements and documentation
• Work alongside the wider team, noticing what needs doing and helping make it happen

What you’ll bring

• Previous administration, reception or similar experience
• Strong Microsoft Office skills and confidence learning and navigating different systems
• Excellent organisation and attention to detail
• Confidence working with financial and non-financial information
• A good understanding of Health & Safety requirements and procedures
• Clear, warm and professional communication
• The ability to juggle priorities and stay calm when the day gets busy
• Discretion and good judgement when dealing with confidential information
• Most importantly, a genuine desire to make residents, whānau and visitors feel welcome and cared for

Why join Oceania?

At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.

Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:

• We're one team – We collaborate across teams and functions because together we're stronger than any individual effort.
• We're finding better ways – We challenge ourselves to think differently, find creative solutions, and continuously improve.
• We're committed to care – We put safety and care at the centre of everything we do, creating environments where everyone feels supported.
• We're proud to deliver – We follow through on our commitments because every task matters, and our residents and families count on us to get it right.

When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that's making a real difference.