Receptionist

New Zealand Government; Wellington; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

Ara Poutama Aotearoa (Department of Corrections) in Wellington seeks a Receptionist to ensure smooth national office operations. You will be the first point of contact for staff and visitors, delivering a professional, welcoming experience and providing essential admin support.

The role is permanent, full-time, Monday to Friday, 8:00am–5:00pm, based in Wellington with standard business hours. Strong communication and multitasking skills are essential for success.

Qualifications

• Experience in reception, administration or call centre environments.
• Proficient with Microsoft Office and ability to learn new systems.
• Excellent communication skills, both written and verbal, with a customer-service focus.
• Able to prioritise tasks and manage multiple duties effectively.

Responsibilities

• Operate the front desk and manage visitor reception.
• Provide general administrative support to staff and teams.
• Greet visitors, answer inquiries and direct to the right contact.
• Support day-to-day office operations during standard business hours.

Skills

Reception experience

Administration experience

Call centre experience

Communication skills

Proactive attitude

Multitasking

Tools

Microsoft Office

Job description

# Receptionist at Ara Poutama Aotearoa (Department of Corrections), Wellington (Te Whanganui a Tara)## Mō tēnei tūranga mahi | About this role* Put your swift reception and administration skills to great use!* Permanent, Monday to Friday role with no weekend work.* Based in Wellington at our National Office.**Mō te tūnga | About the role**As the Receptionist, you'll play a key role in ensuring the smooth operation of our National Office by providing high-quality reception and administrative support. You'll be the first point of contact for staff and visitors, delivering a professional and welcoming experience every time.Your responsibilities will include managing front desk operations, assisting with administrative tasks, and supporting staff with their day-to-day needs. This is a role where efficiency, organisation, and customer service are front and centre, with a focus on delivering excellent results and customer satisfaction.Based in Wellington at our National Office, this full-time role offers standard business hours of 8:00am to 5:00pm, Monday through to Friday.**Mōu | About you**We're looking for an experienced receptionist or administrator who thrives on delivering exceptional customer service and is excited to make a positive first impression on behalf of Ara Poutama Aotearoa. In this role, you'll be the face of our reception, so building strong relationships with staff and visitors will come naturally to you. You'll bring energy, a proactive attitude, and a genuine passion for providing support to others.**Ngā pūkenga me ngā wheako | Skills and experience**To succeed in this role, you will bring:* Reception, administration or call centre experience.* Strong knowledge of the Microsoft Office Suite and the ability to learn new systems.* Excellent communication skills, both written and verbal.* Sound judgment and decision-making abilities.* A proactive and independent approach to work.* Strong multitasking skills and the ability to prioritise workloads effectively.**Utu ā-tau | Salary**The mid point of the salary range is $66,557 per annum and the full range (85%-120%) is $60,216 - $79,869 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.**Mō mātou | About us**Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.**Tono ināianei | Apply Now**To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency – applications received via email will not be considered.When applying, submit a tailored **CV and a cover letter** describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work.**Applications close on: Thursday 24 September 2026, 12pm, NZST.**If you have any questions or want to learn more about a career with us, contact [e-mail], or visit **careers.corrections.govt.nz.**## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Ara Poutama Aotearoa (Department of Corrections) || Location: | Wellington (Te Whanganui a Tara) || Position type: | Permanent || Category: | Administration || Date listed: | 17-Sep-2026 || Salary range: | $60,216 - $79,869 || Closing date: | 24-Sep-2026 || Reference: | NZ/1947792 || Attachment: | Receptionist - IDA - Job Description (1).pdf (PDF, 387KB) || File links: | || Website: | |