Operations Manager - New Zealand Parole Board

Department of Corrections NZ; Wellington; On-site; NZD 125,000 - 176,000; Full time

Benefits offered by this job

Annual on-call allowance

Job summary

The Department of Corrections NZ invites applications for an Operations Manager at the New Zealand Parole Board in Wellington. You will lead Hearing Managers, Senior Hearing Managers and Administrators to deliver operational and administrative support under the Parole Act 2002 and Victims Rights Act 2002.

You will be the key interface between the Board and the Department, foster a positive team culture, manage performance reporting, and participate in on-call recalls.

Qualifications

• Demonstrated experience in leading, managing and coaching a team.
• Strong organisation and time-management skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Provide day-to-day leadership to Hearing Managers, Senior Hearing Managers and Administrators.
• Interface between the Board and the Department for administration, quality and reporting.
• Develop a high-performing team culture and manage performance reporting.
• Oversee engagement with Board Members, external agencies and legal counsel; manage on-call recalls.

Skills

People leadership

Team coaching

Interpersonal skills

Job description

## About this roleTake the next step in your career and join a team that plays a vital role in Aotearoa's criminal justice system and enhances public safety.* Permanent opportunity* Based in Wellington**Mō te tūnga | About the role**As an **Operations Manager at the New Zealand Parole Board,** you'll be responsible for providing day-to-day leadership, management and guidance to a team of dedicated Hearing Managers, Senior Hearing Managers and Administrators responsible for delivering operational and administrative support services to enable the Board to carry out its statutory responsibilities under the Parole Act 2002 and Victims Right Acts 2002.In this role you'll act as a key interface between the Board and the Department of Corrections for all administration requirements, including embedding a strong quality ethos and carrying out regular assurance activities and performance reporting. You will be responsible for developing and uplifting a strong team with a positive team culture. Another key accountability in this role is to foster and enable engagement and communication with Board Members, external agencies, registered victims and legal counsel.This is a permanent role which is based in Wellington.**Mōu | About you**You are an experienced people leader who thrives in a fast-paced operational environment, with a proven ability to lead, manage and coach high-performing teams. You bring sound judgement, strong problem-solving skills, and the confidence to make effective decisions in complex situations.An excellent communicator and active listener, you build positive relationships and engage effectively with a wide range of stakeholders. Highly organised with exceptional time management skills, you are committed to delivering quality outcomes with accuracy and attention to detail. Above all, you demonstrate tact, discretion and integrity in everything you do, earning the trust and respect of colleagues, customers and partners alike.**Ngā pūkenga me ngā wheako | Skills and experience*** Demonstrated experience in leading, managing and coaching a team, including building a positive team culture.* Great interpersonal skills, including the ability to influence others in a non-directive manner.* Strong organisation, planning and time-management skills.**Utu ā-tau | Salary**The midpoint of the salary range is $146,562 per annum and the full range (85%-120%) is $124,578 - $175,875 per annum.Being available on an on-call roster for approximately one week each month, after hours and weekends, is a requirement of the role to manage interim recalls. An annual on-call allowance of $3,000 is provided.**Mō mātou | About us**Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.**Tono ināianei | Apply Now**To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency – applications received via email will not be considered.When applying, submit a tailored **CV and a cover letter** describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work.**Applications close on:** Sunday 27 September 2026, 11pm, NZST.If you have any questions or want to learn more about a career with us, contact [e-mail], or visit **careers.corrections.govt.nz.**## Job details| | || --- | --- || Job reference: | APA/1946595 || Location: | Wellington (Te Whanganui a Tara) || Date posted: | 15-Sep-2026 || Application close date: | 27-Sep-2026 || Attachments: | NZPB - Operations Manager JD.pdf (PDF, 301KB) |