Receptionist

Christchurch City Mission; Canterbury; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Birthday Day off

Me Day

Wellbeing allowance

Job summary

The Christchurch City Mission (Te Whare Mīhana Ki Ōtautahi) is seeking a part-time Receptionist to warmly welcome clients, visitors and donors at our city mission front desk. You will manage calls, direct people to the right services, and use IT systems with confidence to help visitors find the support they need.

We value compassion, reliability and inclusive practice. The role is Monday–Friday, 12:00–17:00, 22.5 hours per week, with a supportive team and opportunities to contribute to our

Qualifications

• Experience in customer-facing reception and front desk duties.
• Excellent phone manner and communication skills.
• Strong IT skills and ability to learn new systems quickly.
• Ability to stay calm under pressure and multitask.
• Commitment to inclusivity and respectful service.

Responsibilities

• Be the warm, professional first point of contact for clients and visitors.
• Manage front desk, answer phones, and greet donors and community.
• Use IT systems confidently and assist clients to access support.
• Provide compassionate, confidential service with good judgement.

Skills

IT skills

Compassion

Life skills

Friendly, professional manner

Strong organisation

Integrity and confidentiality

Cultural awareness

Tools

Microsoft Office

Job description

About Us – Christchurch City Mission

The Christchurch City Mission (Te Whare Mīhana Ki Ōtautahi) helps anyone in need, no matter their situation. We work alongside people going through tough times—whether it’s due to job loss, housing issues, addiction, family difficulties, or financial stress.

We respond to both immediate crises and long-term challenges. Our services aim to build confidence, dignity, and skills so people can live independently and feel proud of themselves. We've seen lives change with our support and firmly believe everyone deserves compassion, support, and a second chance.

Be the welcoming face of Christchurch City Mission

Are you compassionate, full of real-world know-how and confident in the Microsoft Suite? Join our supportive team as Receptionist at Christchurch City Mission (Te Whare Mīhana Ki Ōtautahi), and make every person who walks through our door feel seen, welcomed and supported.

The role

Monday-Friday, 12noon – 5.00pm, working 22.5 paid hours per week. The daily hours include a 30 minute unpaid meal break. You'll be the warm, professional first point of contact for clients, visitors, donors and the community. You'll manage our front desk and phones, use our IT systems with confidence, and help people find the right support, with kindness and good judgement.

What you'll bring

• Good IT skills: confident with Microsoft Office, email and databases, and quick to learn new systems
• Compassion: genuine empathy, patience and respect for people from all walks of life
• Life skills: common sense, maturity and the ability to stay calm and respond well when someone is having a tough day
• A friendly, professional manner with great phone and communication skills
• Strong organisation and the ability to multitask and prioritise
• Integrity, with the ability to maintain confidentiality and boundaries
• Cultural awareness and a commitment to inclusive practice

Why join us

• A rewarding role within the City Mission team of passionate individuals
• Birthday Day off, Me Day and Wellbeing allowance
• The satisfaction of working for an organisation that makes a real difference in our community

If you want to discuss the role further, please contact [e-mail]

At the Christchurch City Mission, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for the City Mission to apply for our vacant positions. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Note: To be eligible to apply for this role you need to have a New Zealand or Australian Citizenship/Permanent Residency or a valid Work Visa.