Bookings Specialist

Pacific Radiology; Canterbury; Presencial; NZD 30 000 - 39 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Generous leave

Employee Assistance Programme

Resumo da oferta

Pacific Radiology in Christchurch is seeking a part-time Bookings Specialist for a fixed-term role, 20 hours per week, Monday to Friday. You will coordinate imaging appointments, support patients and referrers, and ensure accurate information and timely communication.

In this role, you will answer calls, provide costs and procedure details, and work with clinical teams to obtain correct instructions. Experience in healthcare and strong data entry are desirable.

Qualificações

• Exceptional oral and written communication, with a strong phone manner.
• Proven customer service experience and interpersonal skills.
• Accurate data entry; proficient with Gmail and Microsoft Office.
• Calm under pressure with absolute patient confidentiality.
• Knowledge of medical funding desirable; healthcare experience.
• NCEA Level 3 or equivalent tertiary qualification.

Responsabilidades

• Coordinate imaging appointments and deliver efficient, high‑quality service to patients and referrers.
• Answer incoming calls promptly and achieve first call resolution.
• Provide clear information about appointments, costs and procedures; perform necessary safety checks.
• liaise with clinical teams to obtain correct procedures and manage referrals.
• Request blood tests, previous images and surgical notes as needed to support outcomes.

Conhecimentos

Communication

Customer service

Data entry

Formação académica

NCEA Level 3 or equivalent

Ferramentas

Gmail

Microsoft Office

Descrição da oferta de emprego

Fixed-term part-time role in Christchurch. Coordinate imaging appointments and deliver world-class patient service in a values-driven team.

• Fixed-term part-time opportunity, 20 hours per week
• Generous leave provisions and Employee Assistance Programme support included
• Coordinate imaging appointments and contribute to meaningful patient health

He whakamārama mō te tūranga mahi | About the role

We are seeking applications for a Bookings Specialist to join our Pacific Radiology team in Christchurch. This is a fixed-term part-time position working 20 hours per week, Monday to Friday, as agreed with your line manager.

The primary purpose of the Bookings Specialist role is to enable the successful coordination and booking of imaging appointments, delivering an efficient and high-quality service for our patients and referrers.

As part of the contact centre team, you will answer incoming calls in a timely manner to achieve first call resolution, provide clear information to patients and referrers regarding their imaging appointments, and complete relevant safety checks and preparation instructions. You will apply correct protocols, liaise with clinical teams to obtain the correct procedures for each patient, and manage referrals to ensure timely contact with all patients and referrers.

You will also request blood tests, previous images and surgical notes on behalf of patients to ensure the best possible outcomes, manage funding applications as required, and provide patients with a clear indication of costs — keeping your knowledge of funding current at all times.

Ngā pūkenga e rapu nei mātou | About you

We are looking for someone with:

• Exceptional oral and written communication skills and an excellent phone manner
• Demonstrated delivery of outstanding customer service, with strong interpersonal skills
• Accurate data entry skills and proficiency in Gmail and Microsoft Office
• The ability to remain calm under pressure and maintain absolute patient confidentiality
• Knowledge of medical funding (desirable) and experience in a healthcare environment
• NCEA Level 3 or other tertiary qualification

For this great opportunity, we are looking for someone who can demonstrate our values:

• PATIENTS are our why. We listen to patients, respect their choices, and involve them in decisions about their imaging and care.
• Our TEAM is our greatest strength. We work together and support each other. We collaborate nationally and regionally. And importantly, we have fun with our fabulous colleagues!
• MANAAKI is at our core. We treat everyone with warmth, respect, empathy, and compassion, acknowledging their worth and dignity.
• EXCELLENCE is our ambition. We strive for the best possible outcomes, through quality, continuous improvement, and exceptional performance.

Ngā hua mōu | What's in it for you

The chance to enhance your career in an evolving work environment whilst making a difference to the health of everyday New Zealanders. This mahi makes a difference! We offer a competitive salary and staff benefits package including Employee Assistance Programme (EAP).

Ko wai mātou | About us

Pacific Radiology is part of the RHCNZ Medical Imaging Group, providing the best radiology care possible through collaborative partnerships, clinical excellence, and investment in our people, research and technology. Across RHCNZ, New Zealand's leading private radiology provider, we are dedicated to making world-class radiology services accessible to every person, in every community, enabling better health outcomes for all New Zealanders. Our nationwide network includes more than 140 specialist radiologists working throughout our 73+ clinics, across three iconic brands — Auckland Radiology, Bay Radiology and Pacific Radiology.