Quote Desk Representative

Ingram Micro; Auckland; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid Working Environment

Training & Development

Competitive Remuneration Package

Staff Purchase Policy

Job summary

Ingram Micro is seeking a Licensing Quotes specialist to provide accurate quotations and solutions to customers for a range of licensing products from current IMNZ vendors. You will expand your technical knowledge and earn relevant certifications while delivering high-quality service.

The role emphasizes accuracy, timely quotes and the ability to up-sell and cross-sell, supported by a collaborative team in a hybrid working environment. Prior IT industry experience is essential.

Qualifications

• Minimum 2 years’ IT industry experience.
• Exceptional customer service, organisational and negotiation skills.
• Excellent verbal and written communication skills.
• Sales focus for up-selling and cross-selling, with ability to close sales.
• High attention to detail and capable of working under pressure.
• Certifications in networking, server/storage and/or licensing would be an advantage.
• SAP knowledge is desirable, but is not essential.

Responsibilities

• Advising on and providing solutions and quotations to customers for all Licensing products from all current IMNZ Vendor brands.
• Identifying opportunities to up-sell and cross-sell.
• Providing all quotes with 100% technical accuracy and on time.
• Liaising with internal and external customers.
• Responding to phone and email queries to meet and deliver on customer expectations.

Skills

Customer service

Negotiation

Verbal & written comms

Sales focus (upsell/cross-sell)

Attention to detail

Certifications (Networking, server,Lic

SAP knowledge

Tools

SAP

Job description

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About role

An exciting opportunity has arisen to join our Quote Desk team and provide Licensing product quotes and solutions to our customers on behalf of some of our leading Vendors. This role requires accurate and timely quote completion while continuing to expand and grow your technical knowledge base and complete relevant supporting certifications. You will be passionate about technologies and delivering quality-based solutions for customers to support them in their future business activities.

Key Responsibilities

• Advising on and providing solutions and quotations to customers for all Licensing products from all current IMNZ Vendor brands
• Identifying opportunities to up-sell and cross-sell
• Providing all quotes with 100% technical accuracy and on time
• Liaising with internal and external customers
• Responding to phone and email queries to meet and deliver on customer expectations

What You’ll Bring

• Have had a minimum of 2 years’ experience in the IT industry
• Exceptional customer service, organisational and negotiation skills
• Excellent verbal and written communication skills
• A sales focus for up-selling and cross-selling, with an ability to close sales
• High attention to detail and capable of working under pressure
• Certifications in networking, server/storage and/or licensing would be an advantage
• SAP knowledge is desirable, but is not essential

What’s on Offer

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities
• Hybrid Working Environment
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.