Quote Desk Representative

Ingram Micro Inc.; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working Environment

Training & Development

Competitive Remuneration Package

Staff Purchase Policy

Job summary

Ingram Micro Inc. Auckland is seeking a Quote Desk Specialist to provide Licensing product quotes and solutions to customers on behalf of leading Vendors. You will complete quotes accurately and on time while expanding your technical knowledge and pursuing relevant certifications; passion for technology and delivering quality-based solutions.

This hybrid role offers growth, exposure to a broad vendor portfolio, and opportunities to advance your career within a collaborative team environment.

Qualifications

• Minimum of 2 years’ experience in the IT industry.
• Exceptional customer service, organisational and negotiation skills.
• Excellent verbal and written communication skills.
• Sales focus for up-selling and cross-selling, with an ability to close sales.
• High attention to detail and capable of working under pressure.
• Certifications in networking, server/storage and/or licensing would be an advantage.
• SAP knowledge is desirable, but is not essential.

Responsibilities

• Advising on and providing solutions and quotations to customers for all Licensing products from all current IMNZ Vendor brands.
• Identifying opportunities to up-sell and cross-sell.
• Providing all quotes with 100% technical accuracy and on time.
• Liaising with internal and external customers.
• Responding to phone and email queries to meet and deliver on customer expectations.

Skills

IT industry experience

Customer service

Organization

Negotiation

Verbal and written communication

Sales mindset

Tools

SAP

Job description

It’s fun to work in a company where people truly BELIEVE in what they're doing! Job Description:

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support.

Learn more at www.ingrammicro.com.

About role

An exciting opportunity has arisen to join our Quote Desk team and provide Licensing product quotes and solutions to our customers on behalf of some of our leading Vendors. This role requires accurate and timely quote completion while continuing to expand and grow your technical knowledge base and complete relevant supporting certifications. You will be passionate about technologies and delivering quality-based solutions for customers to support them in their future business activities.

Key Responsibilities

• Advising on and providing solutions and quotations to customers for all Licensing products from all current IMNZ Vendor brands
• Identifying opportunities to up-sell and cross-sell
• Providing all quotes with 100% technical accuracy and on time
• Liaising with internal and external customers
• Responding to phone and email queries to meet and deliver on customer expectations

What You’ll Bring

• Have had a minimum of 2 years’ experience in the IT industry
• Exceptional customer service, organisational and negotiation skills
• Excellent verbal and written communication skills
• A sales focus for up-selling and cross-selling, with an ability to close sales
• High attention to detail and capable of working under pressure
• Certifications in networking, server/storage and/or licensing would be an advantage
• SAP knowledge is desirable, but is not essential

What’s on Offer

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams.

We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers.

Benefits

• Genuine Career Progression Opportunities
• Hybrid Working Environment
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre-employment background checks.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey!

Learn more at http://careers.ingrammicro.com

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.