Quality Coordinator

North Island - Bay of Plenty; Tauranga; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Subsidised onsite gym

Wellbeing programme

Discounted goods

Job summary

Health New Zealand | Te Whatu Ora in Tauranga is seeking a full-time, permanent Quality Coordinator to support the Health Quality & Safety Service. The role focuses on incident investigation, complaint resolution and stakeholder communication, with opportunities to deepen quality expertise.

You would work within a team of clinical and non-clinical staff, building relationships, applying a solution-focused approach, and contributing to governance and risk mitigation in a fast-paced healthcare

Qualifications

• Experience in a healthcare related field.
• Knowledge of quality, risk and safety systems, including incident management.
• Ability to influence, negotiate and challenge the status quo respectfully.
• Excellent written reports and ability to translate complex information into actionable recommendations.

Responsibilities

• Coordinate HQSS activities such as incident investigation and complaint resolution.
• Communicate with staff, consumers and whānau to support quality and safety.
• Support risk governance and clinical governance processes.

Skills

Healthcare experience

Quality systems

Relationship building

Written communication

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

North Island - Bay of Plenty - Tauranga, North Island

• Subsidised onsite hospital gym + Wellbeing programme + Discounted goods

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders

About the Role

We are seeking applications for a full time, permanent Quality Coordinator position.

We understand that full time hours may not suit everyone. If you are looking for part-time hours, please include your preferred number of hours in your cover letter, and we will take this into consideration when reviewing applications.

This position will work within the Health Quality & Safety Service. The core work is to effectively and compassionately communicate and work with staff, consumers and whānau to manage, coordinate and support core HQSS activities such as incident investigation and complaint resolution. These positions require great relationship building skills, a good command of the English language, a solution focused mindset and patience.

You would be well supported by the wonderful team. Even though knowledge of adverse event management and Datix is essential this is also an excellent opportunity for someone to deepen their expertise in the Quality field.

To view the position descriptionclick here.

About the Team/Service/ Location

Our team of highly experienced clinical and non-clinical staff provide support for the organisation in all matters relating to quality and risk. This includes, but is not limited to conflict resolutions, clinical reviews in adverse events, risk mitigation strategies and clinical governance.

Be part of a welcoming and connected team culture where collaboration, support, and camaraderie are highly valued.

About you

You're someone who enjoys making a meaningful impact on healthcare quality and patient safety. You bring a collaborative approach, communicate with confidence, and are comfortable navigating a fast-paced, evolving environment

You will have:

• Experience in a healthcare related field.
• Preferable knowledge and understanding of quality, risk, and safety systems, including incident management, adverse event investigations, and clinical governance processes.
• The ability to influence and build relationships, negotiate effectively, and challenge the status quo in a respectful, solutions focused way.
• Excellent communication skills, including the ability to prepare excellent written reports, with the ability to translate complex information into clear, practical, and actionable recommendations.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.