Quality Coordinator

JobSpace; Tauranga; On-site; NZD 65,000 - 95,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Tauranga is seeking a full-time Quality Coordinator to join the Health Quality & Safety Service at Tauranga Hospital. The role focuses on coordinating incident investigations, managing complaints, and supporting governance activities with compassion and clear communication.

You will work with staff, consumers and whānau, bringing a solution-focused mindset, strong English skills, and the ability to build relationships to improve patient safety and care

Qualifications

• Experience in a healthcare related field.
• Preferable knowledge and understanding of quality, risk, and safety systems, including incident management, adverse event investigations, and clinical governance processes.
• The ability to influence and build relationships, negotiate effectively, and challenge the status quo in a respectful, solutions focused way.
• Excellent communication skills, including the ability to prepare excellent written reports, translating complex information into clear, practical recommendations.

Responsibilities

• Coordinate and support HQSS activities including incident investigation and complaint resolution.
• Communicate effectively with staff, consumers and whānau.
• Contribute to conflict resolutions, risk mitigation strategies and clinical governance processes.
• Prepare clear written reports translating complex information into practical recommendations.

Skills

Healthcare experience

Quality systems

Incident management

Written reports

Communication skills

Tools

Datix

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking applications for a full time, permanent Quality Coordinator position. Based at Tauranga Hospital, this permanent, full time position offers benefits such as a subsidised onsite hospital gym, a wellbeing programme, and discounted goods.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This position will work within the Health Quality & Safety Service. The core work is to effectively and compassionately communicate and work with staff, consumers and whānau to manage, coordinate and support core HQSS activities such as incident investigation and complaint resolution. These positions require great relationship building skills, a good command of the English language, a solution focused mindset and patience.

You would be well supported by the wonderful team. Even though knowledge of adverse event management and Datix is essential this is also an excellent opportunity for someone to deepen their expertise in the Quality field.

About the Team/Service/Location

Our team of highly experienced clinical and non-clinical staff provide support for the organisation in all matters relating to quality and risk. This includes, but is not limited to conflict resolutions, clinical reviews in adverse events, risk mitigation strategies and clinical governance.

Be part of a welcoming and connected team culture where collaboration, support, and camaraderie are highly valued.

About You

You're someone who enjoys making a meaningful impact on healthcare quality and patient safety. You bring a collaborative approach, communicate with confidence, and are comfortable navigating a fast-paced, evolving environment.

You will have:

• Experience in a healthcare related field.
• Preferable knowledge and understanding of quality, risk, and safety systems, including incident management, adverse event investigations, and clinical governance processes.
• The ability to influence and build relationships, negotiate effectively, and challenge the status quo in a respectful, solutions focused way.
• Excellent communication skills, including the ability to prepare excellent written reports, with the ability to translate complex information into clear, practical, and actionable recommendations.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.