Quality Coordinator

New Zealand Government; Bay of Plenty; On-site; NZD 75,000 - 105,000; Full time

Benefits offered by this job

Onsite gym subsidies

Wellbeing programme

Discounted goods

Job summary

Health New Zealand | Te Whatu Ora seeks a full-time, permanent Quality Coordinator to support HQSS activities and coordinate incident investigations and complaint resolutions. You will work with staff, consumers, and whānau, applying quality and safety principles in a dynamic hospital environment.

Strong relationship-building, clear communication, and a proactive, solution-focused approach are essential. Training and support are provided, with a focus on improving patient safety and governance.

Qualifications

• Experience in a healthcare setting is required.
• Knowledge of quality, risk and safety systems including incident management.
• Ability to influence and build relationships with staff and whānau.

Responsibilities

• Coordinate HQSS activities such as incident investigations and complaint resolutions.
• Communicate effectively with staff, consumers and whānau.
• Support governance and risk mitigation processes.

Skills

Healthcare experience

Quality/risk knowledge

Incident management

Clinical governance

Relationship building

Excellent communication

Report writing

Tools

Datix

Job description

Based at Tauranga HospitalPermanent, full time position

Subsidised onsite hospital gym + Wellbeing programme + Discounted goods

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders

About the Role

We are seeking applications for a full time, permanent Quality Coordinator position.

We understand that full time hours may not suit everyone. If you are looking for part-time hours, please include your preferred number of hours in your cover letter, and we will take this into consideration when reviewing applications.

This position will work within the Health Quality & Safety Service.

The core work is to effectively and compassionately communicate and work with staff, consumers and whānau to manage, coordinate and support core HQSS activities such as incident investigation and complaint resolution.

These positions require great relationship building skills, a good command of the English language, a solution focused mindset and patience.

You would be well supported by the wonderful team. Even though knowledge of adverse event management and Datix is essential this is also an excellent opportunity for someone to deepen their expertise in the Quality field.

To view the position description click here.

About the Team/Service/ Location

Our team of highly experienced clinical and non-clinical staff provide support for the organisation in all matters relating to quality and risk. This includes, but is not limited to conflict resolutions, clinical reviews in adverse events, risk mitigation strategies and clinical governance.

Be part of a welcoming and connected team culture where collaboration, support, and camaraderie are highly valued.

About you

You're someone who enjoys making a meaningful impact on healthcare quality and patient safety.

You bring a collaborative approach, communicate with confidence, and are comfortable navigating a fast-paced, evolving environmentYou will have:

• Experience in a healthcare related field.
• Preferable knowledge and understanding of quality, risk, and safety systems, including incident management, adverse event investigations, and clinical governance processes.
• The ability to influence and build relationships, negotiate effectively, and challenge the status quo in a respectful, solutions focused way.
• Excellent communication skills, including the ability to prepare excellent written reports, with the ability to translate complex information into clear, practical, and actionable recommendations.
• Working at Health New Zealand

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

All applications must be submitted through our online careers portal by16 September 2026.

If you have any questions about the role, please contactCareers,[e-mail]

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.