Quality Coordinator

Healthcarenz Limited; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Discounts

Supportive team

Company laptop

Mentorship

Online learning

Provider network

Job summary

New Zealand Health Group is seeking a Quality Coordinator in Auckland CBD to join a values-driven healthcare team. You will lead quality control, risk management, and policy development to ensure safe, compliant care.

You will collaborate across clinical and support services, analyse data, and implement changes that improve service delivery for patients and whānau. This full-time role offers hybrid working, a company laptop, and access to training and mentorship, with a focus on continuous

Qualifications

• Experience or interest in healthcare quality and risk management.
• Bachelor's degree or higher in a relevant field.
• Strong written and verbal communication skills.
• Proactive with good critical thinking and organisation.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Monitor incidents and complaints, identify patterns and risks.
• Develop, review, and maintain policies and procedures.
• Analyze data to identify trends and opportunities for improvement.
• Support audits, compliance, and reporting with actionable insights.
• Collaborate with Operations & HR across teams.

Skills

Healthcare experience

Quality and risk improvement

Excellent written communication

Proactive attitude

Administration & prioritisation

Education

Bachelor's degree

Job description

Are you a recent graduate with a fire for making a difference? We’re on the hunt for an enthusiastic Quality Coordinator interested in having an impact in the Health and Disability industry.

Who we are | Ko wai mātou

New Zealand Health Group (NZHG) is the nation’s largest provider of in-home and community healthcare, serving more than 30,000 people across Aotearoa.

We are values driven, dedicated to delivering culturally appropriate and safe care for all our people and their whānau. We are committed to contributing to our obligations under Te Tiriti o Waitangi and the pursuit of health equity for all.

Our values | Whakamaua kia tina

New Zealand Health Group’s values: Kai Whakaute – We act with Care, Respect and Empathy, Kai Huhuatanga – We strive for Excellence and Quality and Kai Whanaungatanga – We act in Partnership, are fundamental to everything we do .

Why Us | He aha ai mātou?

Join a rewarding industry where you are contributing to enhancing the lives of others!

• Hybrid working
• Subsidised Health Insurance
• Partnership Discounts
• Supportive and highly knowledgeable team
• Working with New Zealand’s largest Healthcare Providers
• Company laptop
• Mentorship programme
• Online learning platform

About the role | He kōrero whakamārama mō tēnei tūranga

As a Quality Coordinator, you’ll be at the forefront of ensuring top-tier services are delivered with professionalism. Join our dynamic team and collaborate on quality control, improvement, and risk management. This is a full-time role working Monday – Friday 8.30am – 5.30pm based in our Auckland CBD Office.

A sample of responsibilities below:

• Manage incidents and complaints daily, focusing on spotting patterns and potential risks.
• Write, review, and maintain policies and procedures to support safe, compliant practice.
• Analyse data and trends to identify systemic issues and areas for improvement.
• Contribute to policy development, including updates, reviews, and version control.
• Monitor service performance and support continuous improvement initiatives.
• Work across cross-functional teams, such as Operations & HR.
• Support audit and compliance processes.
• Contribute to reporting with insights that help drive risk management and better decision-making.

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Experience and/or interest in healthcare, quality, risk & improvement.
• Excellent written and communication skills.
• Relevant Bachelors Qualification.
• Critical thinking skills and a proactive attitude.
• Experience with administration and managing competing priorities.
• An ability and/or willingness to learn how to report, and create effective data & insights.

Applications close | Te katinga o tēnei whai tūranga: 27th November 2026 at 5pm

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.