Credentialing & Quality Assurance Coordinator

New Zealand Government; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Credentialing and Quality Assurance Co-ordinator to join the Clinical Quality and Safety team at Auckland City Hospital. You will support credentialing, accreditation, and governance activities, working with SMOs, clinical leaders and governance groups to improve patient safety and quality outcomes.

The role involves coordinating credentialing programmes, PQAA activities, reporting to senior leaders, and contributing to continuous improvement across

Qualifications

• Experience in healthcare quality, compliance, credentialing, governance or regulatory environments.
• Ability to prepare reports, committee papers and governance documentation.
• Strong database management, reporting and data analysis skills.
• Experience coordinating credentialing, accreditation, audits, compliance, or quality assurance activities.
• Sound understanding of NZ healthcare regulatory environment.

Responsibilities

• Coordinate credentialing programmes and quality assurance activities.
• Support accreditation, regulatory compliance and clinical governance.
• Prepare reports for senior leaders and committees.
• Maintain accreditation and audit systems and PQAA where applicable.
• Contribute to patient safety and quality improvement initiatives.

Skills

Healthcare quality

Compliance

Credentialing

Governance

Stakeholder management

Data analysis

Organisational skills

Education

Relevant health/quality qualification

Tools

Database management

Job description

Located at Auckland City HospitalPermanent positionFull-time, Monday to FridayWork within a high-profile Clinical Quality and Safety teamMake a meaningful contribution to improving patient safety and quality outcomesHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking a highly organised and proactive Credentialing and Quality Assurance Co‑ordinator to join our Clinical Quality and Safety team at Auckland City Hospital. This is a unique opportunity to work closely with Senior Medical Officers (SMOs), Senior Dental Officers (SDOs), clinical leaders, and governance groups to support credentialing, quality assurance, accreditation, regulatory compliance, and clinical governance activities across Te Toka Tumai Auckland. You will lead the coordination of credentialing programmes, support Protected Quality Assurance Activities (PQAA), maintain accreditation and audit systems, prepare reports for senior leaders and committees, and contribute to initiatives that strengthen patient safety, quality improvement, and clinical governance. This role would suit someone with strong analytical, organisational, and stakeholder management skills who enjoys working in a complex healthcare environment and is passionate about improving quality and safety outcomes.

Please visit the position description here.

About the Team/Service

The Clinical Quality and Safety team provides leadership, advice, and support across a broad range of quality improvement, credentialing, patient safety, accreditation, and governance activities. The team works closely with clinical leaders and services across Te Toka Tumai Auckland to ensure high standards of care, compliance, and continuous improvement. At Te Toka Tumai Auckland, we're not just hiring, we’re building the future. Aotearoa's health system is in an exciting period of transformation, underpinned by the vision of Pae Ora | Healthy Futures. Together, we’re creating a more equitable, accessible and people‑centred health system that works for everyone.

About you

You will bring experience working within healthcare quality, compliance, credentialing, governance, or regulatory environments, along with the ability to build strong relationships with senior clinicians and stakeholders.

Essential Requirements

• Relevant health, quality, compliance, governance, or related tertiary/vocational qualification.
• Experience coordinating credentialing, accreditation, audit, compliance, or quality assurance activities within a healthcare environment.
• Experience preparing reports, committee papers, recommendations, and governance documentation.
• Sound understanding of the New Zealand healthcare regulatory and compliance environment.
• Experience managing sensitive, confidential, and legally protected information.
• Strong database management, reporting, and data analysis skills.
• Excellent written and verbal communication skills.
• Advanced organisational and coordination skills with the ability to manage multiple priorities and deadlines.

Desirable

• Knowledge of Medical Council of New Zealand (MCNZ) credentialing and scope of practice requirements.
• Knowledge of Protected Quality Assurance Activities (PQAA) legislation.
• Experience supporting healthcare accreditation, certification, surveillance audits, or quality assurance programmes.
• Knowledge of Quality and Safety Markers (QSM), clinical governance, and continuous improvement frameworks.
• Experience working within Health New Zealand | Te Whatu Ora or another large healthcare organisation.

About the location

Auckland is New Zealand's largest city and offers an outstanding lifestyle, combining world‑class healthcare, diverse communities, vibrant culture, and easy access to beaches, islands, and outdoor activities. For more information on living and working in Auckland click here.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

If you have any questions about the role, please contact Belinda Peddie [e-mail]

We will review applications as they are received and may progress suitable candidates through the recruitment process prior to the closing date. Health New Zealand reserves the right to close this advertisement early should a suitable candidate be identified or a sufficient number of applications be received.