Quality Assurance Consultant - Financial Crime

ASB Bank; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Wellbeing initiatives

Parental leave

Flexible leave

Customisable benefits

Job summary

ASB Bank is seeking a Quality Assurance Consultant to join our Financial Crime team, ensuring reviews by QA analysts meet accuracy and regulatory standards. You will drive continuous improvement and build strong stakeholder relationships.

You bring proven QA, risk management, and training experience, with a keen eye for detail and data-driven insight. ECDD or Transaction Monitoring exposure is advantageous.

Qualifications

• Proven experience in QA, internal audit, or risk management with leadership responsibilities.
• In-depth understanding of financial crime disciplines, regulatory compliance, and risk management methodologies.
• Experience delivering tailored training and coaching programs to upskill teams.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and presentation skills, capable of working cross-functionally and presenting findings to leadership.
• Attention to detail and experience in QA frameworks.
• Experience with data analysis and performance tracking, with proficiency in reporting tools.
• Strong investigative mindset and holistic risk awareness.
• Solid knowledge and experience in Financial Crime Compliance, with ECDD experience or Transaction Monitoring considered advantageous.

Responsibilities

• Conduct quality assurance checks to ensure the accuracy, consistency, and compliance of reviews performed by QA analysts.
• Deliver effective training and coaching to QA analysts, improving team performance and individual capabilities.
• Contribute to the ongoing development and enhancement of our QA framework, making it more robust and efficient.
• Identify and escalation risks or areas for improvement in QA processes, ensuring compliance with regulatory standards.
• Provide accurate, data-driven reports and actionable insights to stakeholders, supporting decision-making and continuous improvement efforts.
• Maintain alignment in QA assessments through regular calibration sessions and feedback loops.
• Build and maintain strong, collaborative relationships with key stakeholders across the business.
• Assist with onboarding and training new QA analysts, ensuring they are equipped with the knowledge to handle evolving financial crime regulations.

Skills

Quality assurance

Regulatory compliance

Training & coaching

Data analysis

Stakeholder communication

Risk management

Tools

Reporting tools

Job description

Quality Assurance Consultant - Financial Crime

At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.

We are committed to providing exceptional financial services while maintaining the highest standards of compliance, integrity, and accuracy.

We are looking for a Quality Assurance Consultant to join our Financial Crime team to ensure our processes meet the highest standards of accuracy and regulatory compliance.

As a Quality Assurance Consultant, you will play a critical role in shaping the effectiveness of our QA operations, driving continuous improvement, and mitigating risk across the bank.

This is an exciting opportunity for someone with strong financial crime experience, ideally including exposure to ECDD or Transaction Monitoring, who is passionate about quality assurance, compliance, and team development.

Your key responsibilities will include:

• Conduct quality assurance checks to ensure the accuracy, consistency, and compliance of reviews performed by QA analysts.
• Deliver effective training and coaching to QA analysts, improving team performance and individual capabilities.
• Contribute to the ongoing development and enhancement of our QA framework, making it more robust and efficient.
• Identify and escalation risks or areas for improvement in QA processes, ensuring compliance with regulatory standards.
• Provide accurate, data-driven reports and actionable insights to stakeholders, supporting decision-making and continuous improvement efforts.
• Maintain alignment in QA assessments through regular calibration sessions and feedback loops.
• Build and maintain strong, collaborative relationships with key stakeholders across the business.
• Assist with onboarding and training new QA analysts, ensuring they are equipped with the knowledge to handle evolving financial crime regulations.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

• Proven experience in quality assurance, internal audit, or risk management, with progressive leadership responsibilities.
• In-depth understanding of financial crime disciplines, regulatory compliance, and risk management methodologies.
• Experience in delivering tailored training and coaching programs to upskill teams.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and presentation skills, capable of working cross-functionally and presenting findings to leadership.
• Attention to detail and experience in quality assurance frameworks.
• Experience with data analysis and performance tracking, with proficiency in reporting tools.
• Strong investigative mindset and holistic risk awareness.
• Solid knowledge and experience in Financial Crime Compliance, with ECDD experience or Transaction Monitoring considered advantageous.

He aha tā mātou | What can we offer
Get the work-life equation right.
We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.
What's important to you is important to us.We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.
Bring your whole self to work every day.Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.
The whole "one step ahead" thing applies to you, too.With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.