Public Service Case Manager & Kaituitui — Impact & Support

Ministry of Social Development; Blenheim; On-site; NZD 70,000 - 84,000; Full time

Job summary

The Ministry of Social Development in New Zealand is seeking Case Managers who help clients navigate life challenges, connecting them to the right support at the right time.

You will work on the frontline to assist with income, housing, and employment, while balancing empathy with policy and ensuring accurate data across multiple systems.

Join a values-driven team that supports wellbeing, independence and whānau ora, focused on manaaki tangata and community resilience.

Qualifications

• Able to navigate multiple systems and support clients digitally.
• Strong integrity, initiative and self-management.
• Ability to balance policy with empathy in high-trust role.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry accuracy

Tech-savvy / IT systems

Empathy and professionalism

Clear communication

Adaptability

Team player

Numerical and detail orientated

Job description

The Ministry of Social Development in New Zealand is seeking Case Managers who help clients navigate life challenges, connecting them to the right support at the right time.

You will work on the frontline to assist with income, housing, and employment, while balancing empathy with policy and ensuring accurate data across multiple systems.

Join a values-driven team that supports wellbeing, independence and whānau ora, focused on manaaki tangata and community resilience.