Impactful Case Manager | Public Service (Full-Time)

Ministry of Social Development NZ; Waitara; On-site; NZD 70,000 - 84,000; Full time

Benefits offered by this job

Induction and training plan

Peer support and leadership

Job summary

The Ministry of Social Development NZ – Waitara, North Island, is seeking a dedicated Case Manager to support whānau through employment, housing and income challenges. You will assess needs, connect clients to services, and navigate complex systems with care and integrity.

Join a collaborative team committed to manaaki tangata and delivering impactful public service. The role emphasizes empathy, policy alignment, and timely, accurate decision-making to help people move forward in their lives.

Qualifications

• Experience delivering client-focused support in public or social services.
• Strong communication and listening skills are essential.
• Ability to balance policy with empathetic client engagement.

Responsibilities

• Support clients to access employment, income support and housing assistance.
• Build trust and rapport with clients through effective communication and case management.
• Gather information, assess needs and make decisions in line with policy and legislation.
• Support clients to use digital and self-service options.
• Work across multiple systems while maintaining accurate and timely records.
• Collaborate with colleagues and service providers to achieve positive client outcomes.

Skills

Client support

Communication

Active listening

Rapport building

System navigation

Attention to detail

Judgement & decision-making

Resilience & adaptability

Self-management

Client service

Job description

The Ministry of Social Development NZ – Waitara, North Island, is seeking a dedicated Case Manager to support whānau through employment, housing and income challenges. You will assess needs, connect clients to services, and navigate complex systems with care and integrity.

Join a collaborative team committed to manaaki tangata and delivering impactful public service. The role emphasizes empathy, policy alignment, and timely, accurate decision-making to help people move forward in their lives.