Property & Guest Services Coordinator - Queenstown

Relax it's Done; Queenstown; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Vehicle provided for work-related旅行

Small-team environment

Work across Queenstown properties

Team outings

Job summary

Relax it's Done is a boutique short-term accommodation and private property management company based in Queenstown. We manage a diverse portfolio of high-quality holiday homes and private residences, delivering hands-on, personalised service to both property owners and guests.

We seek a versatile, practical and self-motivated person to join our small team. This hands-on role covers property checks, guest support, cleaning and coordination across our properties, with a friendly, independent work

Qualifications

• Excellent spoken and written English.
• Outstanding attention to detail.
• Organised with ability to prioritise a changing workload.
• Full, clean New Zealand driver's licence.

Responsibilities

• Carrying out detailed pre‑arrival and post‑departure property checks.
• Quality control to ensure properties are presented to a high standard.
• Coordinating guest arrivals and departures.
• Assisting and communicating with guests throughout their stay.
• Guest reservations, enquiries and general administration.
• Liaising with cleaners, maintenance contractors and other suppliers.
• Hands‑on cleaning, presentation and property preparation when required.
• Identifying and reporting maintenance issues.
• Coordinating day‑to‑day property requirements, supplies and errands.
• Helping resolve guest and property issues quickly and professionally.

Skills

English proficiency

Attention to detail

Organised

Independent worker

Guest communication

Customer service

Physical fitness

Job description

Relax it's Done is a boutique short-term accommodation and private property management company based in Queenstown. We manage a diverse portfolio of high-quality holiday homes and private residences, delivering hands-on, personalised service to both property owners and guests.

We seek a versatile, practical and self-motivated person to join our small team. This hands-on role covers property checks, guest support, cleaning and coordination across our properties, with a friendly, independent work