Product Guide

Arc'Teryx; Queenstown; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Team discount

Uniform provided

Live It days

Employee assistance program

Training & development

Global career paths

Job summary

ARC’TERYX New Zealand’s first Mountain store invites you to join a team passionate about outdoor performance and exceptional service. You’ll educate guests on products, process purchases, and assist with warranties or damaged goods while maintaining a welcoming store environment.

You bring 2+ years of retail sales experience, a love for delivering outstanding customer service, and strong communication skills.

Qualifications

• Two or more years of retail sales experience.
• Passionate about delivering exceptional customer service.
• You love to have fun at work, but stay accountable to requirements.
• Outstanding verbal and written communication skills.
• Self-motivated and enjoy problem solving.
• Flexible and adaptable when faced with ambiguity.
• Balance autonomy and collaboration effectively.
• Inspire breakthrough thinking and continuous improvement.
• Seek best solutions with commitment to doing what is right.
• Passion for outdoor life and work.

Responsibilities

• Foster connections in guest interactions through product education, purchases, and warranties or damaged goods.
• Support in-store events, inventory counts, replenishment, and maintain clean, organized store.
• Provide feedback on merchandising to enhance guest experience and sales.
• Collaborate with team and leadership in an open, positive way.
• Deliver best-in-class guest experiences through education, service, and culture.
• Build strong product knowledge and weave it into guest interactions.
• Be a brand ambassador and elevate the guest experience wherever possible.

Skills

Retail sales

Customer service

Communication

Flexibility

Teamwork

Job description

Come the join the team at Arc’teryx New Zealand’s first Mountain store!

About ARC’TERYX

Located in the Canadian Coast Mountain wilderness,Arc’teryxis built on the principle of obsessive, precisedesign and production.

The unique in-house manufacturing and design centersallow the brand to constantly evolve and build productsthe right way. Timeless quality, intuitive design and simplicity result inunrivaled performance at the point of extreme need.

Our Benefits

• A generous team discount, not only with Arc’teryx, but other affiliated brands with Amer Sports
• Kick start with Arc’teryx uniform provided
• Team Live It days- connect with your team members and the great outdoors!
• Access to an Employee Assistant Program to support your health & wellbeing
• Continuous on the job training, development opportunities to support your career growth
• Be part of a global business with great career pathways and opportunities across multiple brands

About the Opportunity

• Fostering connection in all guest interactions from product education, processing purchases and supporting our guests on warranties or damaged goods
• Supporting in store events, inventory counts, replenishing product and ensuring the store stays clean and organised
• Provide feedback and suggestions on merchandising to enhance guest experience and sales
• Collaborating with your team and leaders in an open and positive way
• Deliver best in class experience to our guests through education, service and culture
• Build a strong understanding of our products and seamlessly weave this into your guest interactions
• Be a brand ambassador and elevate the guest experience wherever possible

About You

• You have two or more (2+) years of retail sales experience
• You are passionate about delivering exceptional customer service
• You love to have fun at work, but hold yourself accountable to what is required of you
• You have outstanding verbal and written communication skills, and a deep understanding of your impact
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Availability Requirements:

• You are available for a minimum of one open, one close and one weekend shift each week
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.