Lead (Store Supervisor/3IC)

Amer Sports Corporation; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Uniform provided

Team discount

Bonus scheme

Parental leave top up

Employee assistance program

Training and career growth

Global brand career pathways

Job summary

Arc’teryx is opening its first store in the South Island, Queenstown, and this full-time leadership role focuses on delivering an exceptional guest experience on the sales floor. You will coach staff, manage inventory, and oversee store operations to drive performance.

You bring 1+ years of leadership and 1–2 years in retail, with strong communication and a passion for outdoor gear. Join a global brand with a competitive salary and bonus structure.

Qualifications

• One+ years of leadership experience.
• 1–2 years of retail experience.
• Strong customer service mindset and guest-facing skills.
• Ability to coach and develop team members.
• Able to enforce health and safety guidelines.

Responsibilities

• Support in-store experience during shifts, with awareness of sales floor activity.
• Lead from the floor to champion guest experience and floor leadership.
• Share brand information and events with team and guests.
• Coach Product Guides to unlock potential and hit targets.
• Assist with inventory management, restocking, and visual merchandising.
• Oversee store operations, including openings/closes and transactions.

Skills

Leadership

Retail experience

Customer service

Job description

Be a Part of the Queenstown Team, Our First Arc'teryx Store in the South Island!

About ARC’TERYX

Located in the Canadian Coast Mountain wilderness, Arc'teryxis built on the principle of obsessive, precise design and production.

The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.

About the Opportunity

• Support the in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
• Championing floor leadership and exceptional guest experience by leading from the floor
• Actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
• Coach and develop Product Guides to unlock their potential and support the store in reaching targets
• Support inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandising
• Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management
• Network with potential partners to support events and to help maximize brand engagement in the community
• Manage the opening and closing procedures for the store
• Answering store phones and responding to voicemails and store emails
• Utilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

About You

• You have one or more years of leadership experience, and 1 – 2 years of retail experience
• You are a natural leader and the idea of unlocking someone’s full potential excites you
• You have a passion for customer service and delivering an exceptional experience for guests
• You seek and offer relevant feedback, coaching and development in the moment
• You are comfortable adhering to and enforcing health and safety guidelines at all times
• You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
• You have strong time management skills and can prioritize and adapt to daily business needs in the moment
• You remain highly flexible and adaptable when faced with ambiguity
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• You have strong written and verbal communication

Our Benefits

• Kick start with Arc’teryx uniform provided
• A generous team discount, not only with Arc’teryx, but other affiliated brands with Amer Sports
• Competitive salary and a great bonus scheme
• Parental Leave Top Up Program to support all future parents
• Access to an Employee Assistant Program to support your health & wellbeing
• Continuous on the job training, development opportunities to supportyour career growth
• Be part of a global business with great career pathways and opportunities across multiple brands

You should know:

• This position is Full Time.
• We are all expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season.
• Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fuelled by curiosity and acceptance.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it.

Get out there - the mountains make us better

Disruptive evolution.

In pursuit of better. Always.

Commit.

We set bold objectives and see them through.