Practice Coordinator

Health New Zealand - Te Whatu Ora Waitaha Canterbury; Christchurch; On-site; NZD 90,000 - 110,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Waitaha Canterbury seeks a Practice Coordinator for the Christchurch Sexual Health Service. This role leads the administration team, coordinates daily clinic operations, and supports service development, quality improvement, and patient experience in a specialist outpatient setting.

Based in Christchurch, the position focuses on rostering, patient management systems, staff training, and safety processes, working with a multidisciplinary team to deliver

Qualifications

• Proven leadership and office management experience.
• Strong administration and organisational skills.
• Experience leading teams and managing competing priorities.
• Experience with patient management systems preferred; Medtech32/Evolution desirable.

Responsibilities

• Leading and coordinating the administration team and daily clinic operations.
• Managing clinic schedules, staff rosters, and leave processes to support service delivery.
• Overseeing patient management systems and supporting other IT integrated systems.
• Coordinating quality, accreditation, and Continuous improvement activities.
• Supporting recruitment, staff orientation, training, and performance review processes.
• Managing complaints, compliments, health and safety activities, and clinic facilities.
• Assisting with budget monitoring, procurement, reporting, and service planning.
• Organising meetings, agendas, minutes, and service projects.

Skills

Leadership

Administration

Time management

Customer-focused culture

Written and verbal communication

Microsoft Office

Team collaboration

Quality improvement

Healthcare administration

Tools

Medtech32/Evolution

Job description

About the Role

Christchurch - Christchurch - Sexual Health ServicePermanent, Full-Time working 40 hoursper weekHealth New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.Lead, Coordinate, and Make a Differencein Sexual Health CareWe are seeking an experienced and motivated PracticeCoordinator to join theChristchurch Sexual Health Service, a specialist outpatient service providingconfidential, equitable, and high-quality sexual healthcare to the Canterbury region and widerSouth Island. The service delivers specialist assessment, treatment, prevention, education, outreach, and support for a diverse rangeof sexual health needs. This is an exciting opportunity to play akey leadership role within a multidisciplinary team of medical specialists,nurses, administration staff, and allied health professionals. Working closelywith the Clinical Director and Service Manager, you willhelp ensure the smooth day-to-dayoperation of the clinic whilesupporting service development, quality improvement, patient experience, workforce planning, and administrative excellence. As the Practice Coordinator, you willbe theoperational lead for administration services, providing leadership and supportto the administration teamwhile overseeing clinic coordination, rostering, quality activities, patient management systems, health and safetyprocesses, complaints management, training coordination, and service improvement initiatives. Aspart of the Administration and Clerical Pay Equity Claim settlement this rolehas beenmapped to National Band 7 /Profile 7 3 (final placement step isdependent on skills, knowledge and experience)For further information about theadministration and clerical pay equity settlement please followthe linkbelow:PSA National HealthAdministration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key responsibilities

• Leading and coordinating the administration team and daily clinic operations.
• Managing clinic schedules, staff rosters, and leave processes to support service delivery.
• Overseeing patient management systems and supporting other IT integrated systems.
• Coordinating quality, accreditation, and continuous improvement activities.
• Supporting recruitment, staff orientation, training, and performance review processes.
• Managing complaints, compliments, health and safety activities, and clinic facilities.
• Assisting with budget monitoring, procurement, reporting, and service planning.
• Organising meetings, agendas, minutes, and service projects.

About You

• Proven leadership and office management / practice coordination experience.
• Strong administration, organisational, and time management skills.
• Experience leading teams and fostering a positive customer-focused culture.
• Well-developed written and verbal communication skills.
• Experience managing competing priorities in a busy environment.
• Confidence using Microsoft Office applications, including Word, Excel, PowerPoint, and reporting tools.
• A collaborative approach and the ability to build effective working relationships across a multidisciplinary team.
• Experience with quality improvement, service coordination, or healthcare administration would be advantageous.
• Experience with patient management systems such as Medtech32/Evolution is desirable, although training will be provided.

Why Join Us?

The Christchurch Sexual Health Service is acommunity-based specialist outpatient service dedicated to improving sexualhealth outcomes through clinical excellence, equity,innovation, education, and collaboration. Located at 314Riccarton Road, our team supportsa diverse population and works closely with primary care, community organisations, and regional health services. This role offers the opportunity to make ameaningful contribution to the healthand wellbeing of Canterbury communities while working alongside a passionate and supportive team.Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andserve our community.

We welcome applications from our diverse Māori, Pacific,disabled, and rainbow communities.