Practice Coordinator

New Zealand Government; Christchurch; On-site; NZD 80,000 - 110,000; Full time

Job summary

Health New Zealand | Te Whatu Ora’s Christchurch Sexual Health Service seeks a skilled Practice Coordinator to lead the administration team and coordinate daily clinic operations in a busy outpatient setting.

You will manage rosters, IT systems, quality initiatives, and stakeholder engagement while supporting recruitment, training, and service planning across Canterbury. A collaborative, patient-centered approach is essential.

Qualifications

• Proven leadership and office management / practice coordination experience.
• Strong administration, organisational, and time management skills.
• Experience leading teams and fostering a positive customer-focused culture.
• Well-developed written and verbal communication skills.
• Experience managing competing priorities in a busy environment.
• Confidence using Microsoft Office applications, including Word, Excel, PowerPoint, and reporting tools.
• A collaborative approach and the ability to build effective working relationships across a multidisciplinary team.
• Experience with patient management systems such as Medtech32 / Evolution is desirable, although training will be provided.

Responsibilities

• Leading and coordinating the administration team and daily clinic operations.
• Managing clinic schedules, staff rosters, and leave processes to support service delivery.
• Overseeing patient management systems and supporting other IT integrated systems.
• Coordinating quality, accreditation, and continuous improvement activities.
• Supporting recruitment, staff orientation, training, and performance review processes.
• Managing complaints, compliments, health and safety activities, and clinic facilities.
• Assisting with budget monitoring, procurement, reporting, and service planning.
• Organising meetings, agendas, minutes, and service projects.

Skills

Leadership

Office management

Time management

Communication skills

Collaboration

Quality improvement

Team leadership

Tools

Medtech32 / Evolution

Microsoft Office

Excel

PowerPoint

Reporting tools

Job description

Christchurch - Christchurch - Sexual Health Service * Permanent, Full-Time working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Lead, Coordinate, and Make a Difference in Sexual Health Care

We are seeking an experienced and motivated Practice Coordinator to join the Christchurch Sexual Health Service, a specialist outpatient service providing confidential, equitable, and high-quality sexual health care to the Canterbury region and wider South Island. The service delivers specialist assessment, treatment, prevention, education, outreach, and support for a diverse range of sexual health needs. This is an exciting opportunity to play a key leadership role within a multidisciplinary team of medical specialists, nurses, administration staff, and allied health professionals. Working closely with the Clinical Director and Service Manager, you will help ensure the smooth day-to-day operation of the clinic while supporting service development, quality improvement, patient experience, workforce planning, and administrative excellence. As the Practice Coordinator, you will be the operational lead for administration services, providing leadership and support to the administration team while overseeing clinic coordination, rostering, quality activities, patient management systems, health and safety processes, complaints management, training coordination, and service improvement initiatives. As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 7 / Profile 7 3 (final placement step is dependent on skills, knowledge and experience) For further information about the administration and clerical pay equity settlement please follow the link below : PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

About the Role

• Leading and coordinating the administration team and daily clinic operations.
• Managing clinic schedules, staff rosters, and leave processes to support service delivery.
• Overseeing patient management systems and supporting other IT integrated systems.
• Coordinating quality, accreditation, and continuous improvement activities.
• Supporting recruitment, staff orientation, training, and performance review processes.
• Managing complaints, compliments, health and safety activities, and clinic facilities.
• Assisting with budget monitoring, procurement, reporting, and service planning.
• Organising meetings, agendas, minutes, and service projects.

About You

• Proven leadership and office management / practice coordination experience.
• Strong administration, organisational, and time management skills.
• Experience leading teams and fostering a positive customer-focused culture.
• Well-developed written and verbal communication skills.
• Experience managing competing priorities in a busy environment.
• Confidence using Microsoft Office applications, including Word, Excel, PowerPoint, and reporting tools.
• A collaborative approach and the ability to build effective working relationships across a multidisciplinary team.
• Experience with quality improvement, service coordination, or healthcare administration would be advantageous.
• Experience with patient management systems such as Medtech32 / Evolution is desirable, although training will be provided.

Why Join Us?

The Christchurch Sexual Health Service is a community-based specialist outpatient service dedicated to improving sexual health outcomes through clinical excellence, equity, innovation, education, and collaboration. Located at 314 Riccarton Road, our team supports a diverse population and works closely with primary care, community organisations, and regional health services. This role offers the opportunity to make a meaningful contribution to the health and wellbeing of Canterbury communities while working alongside a passionate and supportive team.

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.