Power Tool & Hardware Expert | Customer-First Advisor

Mitre 10; Auckland; Hybrid; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Staff purchase scheme

Discounts Columbus Coffee

Perks platform discounts

Job summary

Mitre 10 MEGA Silverdale is seeking a knowledgeable Power Tools and Hardware Specialist to join our Power Tools and Hardware team in Auckland. You’ll be the go-to expert, helping customers compare products, understand options and choose the right solution for the job.

Based on the shop floor, you’ll combine specialist product knowledge with great customer service, support your teammates, and maintain high standards of presentation in a full-time retail role, including weekends.

Qualifications

• Previous experience with power tools and hardware products.
• Strong knowledge of power tools, accessories and hardware applications.
• Ability to explain product differences and recommend solutions based on customer needs and budget.
• Confident engaging with customers and providing practical product advice.
• Hands-on approach and willingness to get stuck in.
• Strong communication and relationship-building skills.
• Reliable and positive attitude to work.
• Attention to detail and high standards of presentation.
• Forklift licence would be advantageous but not essential.

Responsibilities

• Assist customers on the shop floor in the PowerTools and Hardware department.
• Support teammates and drive a well-presented, high-performing department.
• Maintain stock levels, standards, and organisation for trade readiness.
• Work across a weekend roster with possible early starts and late finishes.

Skills

Power tools

Hardware knowledge

Customer advice

Communication

Detail orientation

Forklift license

Team support

Presentation

Job description

Mitre 10 MEGA Silverdale is seeking a knowledgeable Power Tools and Hardware Specialist to join our Power Tools and Hardware team in Auckland. You’ll be the go-to expert, helping customers compare products, understand options and choose the right solution for the job.

Based on the shop floor, you’ll combine specialist product knowledge with great customer service, support your teammates, and maintain high standards of presentation in a full-time retail role, including weekends.