Platform Owner – Customer360 Integration

Bank of New Zealand

Auckland

Hybrid

NZD 180,000 - 240,000

Full time

5 days ago

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Job summary

Bank of New Zealand in Auckland or Wellington is seeking a Platform Owner to lead the Customer360 Integrations team, shaping the integrations roadmap and driving secure, scalable delivery.

You'll own the Customer360 Integrations roadmap, lead a team of Business Analysts, collaborate with Platform Owners, Architects and Engineers, and balance business value with risk and sustainability in a large-scale transformation.

Qualifications

Ownership and product management: define strategy, roadmap, backlog priorities and value delivery.
Integration and enterprise technology: patterns, APIs, middleware, event-driven architectures and system connectivity.
Service management: improve reliability, availability, support processes and incident management.
Stakeholder influence: strong communication across technology, business, vendor and leadership groups.
People leadership: lead, develop, coach and grow teams.
Agile delivery and change: understand Agile practices and lead teams through change.
Banking or financial services: experience in regulated, large-scale environments advantageous.

Responsibilities

Integrations strategy & roadmap management – develop and maintain Customer360 Integrations strategy, roadmap and priorities.
Backlog prioritisation & value delivery – own backlog, balance demand, debt, risk, and initiatives.
Service ownership & operational excellence – monitor reliability, security and availability with data-driven metrics.
Stakeholder engagement & collaboration – partner with business, technology leaders, vendors and delivery teams.
People leadership & team development – lead and develop Business Analysts, fostering accountability and high performance.

Skills

Ownership & product management

Integration & enterprise tech

Service management

Stakeholder influence

People leadership

Agile delivery

Banking/financial services

Job description

Worker Type:

Permanent

Here at BNZ, it’s about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise “If you can imagine a better future, let’s find a way.”

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Komātoutēnei| This is Us

We have an exciting opportunity for a Platform Owner to lead our Customer360 Integration team and shape the Integrations capability behind some of BNZ’s most strategic technology investments.

At BNZ,we’re transforming how we serve our customers through modern, connected technology that makes banking simpler, faster, and more reliable. As part of the Customer360 programme, our Integrations connect Salesforce/nCino now with core systems, data platforms, banker and customer channels across the bank.

This is a permanent, full-time opportunity based in either Wellington or Auckland, with a hybrid working approach of three days in the office and two days working flexibly.

MōteTūranga| About the Role

You will be responsible for maximizing the value delivered by our Integrations while ensuring they remain secure, resilient, scalable, well-governed and sustainable to operate over the long term.

You’ll provide both service ownership and people leadership, guiding a team of Business Analysts and working closely alongside our Integration Engineering Lead. You’ll own the Customer360 Integrations roadmap, working with business stakeholders, Platform Owners, Architects and Engineers to prioritize delivery, continuous improvement and service performance.

This is a permanent, full‑time opportunity based in Wellington or Auckland. This is a hybrid position with three days in the office and two days where you can work flexibly.

What are the key responsibilities for this role?

IntegrationsStrategy & Roadmap Management -Develop andmaintaintheCustomer360 Integrationsstrategy,roadmapand priorities, ensuringinvestment alignsto outcomesand enterprise architecture direction.
Backlog Prioritisation & Value Delivery -Own and prioritise thebacklog, balancing business demand, technical debt, operational risk, regulatory expectations and strategic initiatives to maximise value.
Service Ownership & Operational Excellence -Monitor reliability, security and availability through data-driven metrics, continuous improvement and service maturity initiatives.
Stakeholder Engagement & Collaboration -Partner with business stakeholders, technology leaders, vendors and delivery teams to align priorities, manage expectations and communicate direction, risks and outcomes.
People Leadership & Team Development -Lead and develop Business Analysts, fostering accountability, collaboration, continuous learning and high performance.

What is the team culture and environment like?

You’ll join a collaborative leadership team working across Salesforce, nCino, integrations, data, security and enterprise technologies, with a shared focus on making complex change easier for customers, colleagues and teams to adopt.

We value curiosity, practical innovation and teamwork, and encourage people to challenge the status quo and bring fresh thinking to complex problems.

What is the most exciting thing about this opportunity?

Integrations sit at the heart of BNZ’s digital ecosystem. This role gives you the opportunity to influence how critical systems connect across the bank, reduce complexity for delivery teams, and enable seamless customer and colleague experiences.

You’ll play a key leadership role in one of BNZ’s largest technology programmes, helping shape strategy, guide investment decisions and deliver capabilities that support the future of banking.

What is the most challenging thing about this opportunity?

Customer360 Integrations support a wide range of business capabilities, programmes and technology teams, each with competing priorities, dependencies and evolving needs.

Success will come from creating clarity, balancing delivery commitments with sustainability and risk, and helping the team stay focused on the outcomes that matter most.

What attributes will this person display to be successful in this role?

This role suits a strategic thinker who enjoys solving complex problems, creating alignment, and bringing people together to achieve meaningful outcomes.

You’ll be a strong communicator who can engage with technical and non‑technical stakeholders, influence decisions and navigate ambiguity with confidence.

You’ll demonstrate:

Customer‑centric thinking
Strong leadership and coaching capability
Data‑driven decision making
Continuous improvement mindset
Collaborative and relationship‑focused leadership
Accountability and ownership

What skills are required for this role?

Ownership and product management: Experience defining strategy, managing roadmaps, prioritising backlogs and delivering value‑focused outcomes.
Integration and enterprise technology: Understanding of integration patterns, APIs, middleware, event‑driven architectures and system connectivity in large‑scale environments.
Service management: Experience improving reliability, availability, support processes, incident management and operational risk reduction.
Stakeholder influence: Strong communication skills across technology, business, vendor and leadership groups.
People leadership: Proven experience leading, developing, coaching and growing teams.
Agile delivery and change: Strong understanding of Agile ways of working and leading teams through change.
Banking or financial services: Experience in banking, financial services, regulated industries or large‑scale enterprise environments would be advantageous.