Platform Owner – Customer360 Integration

JobSpace; Auckland; Hybrid; NZD 150,000 - 210,000; Full time

Benefits offered by this job

Wellbeing benefits

Flexible work

Generous leave

Career development

Hybrid work model

Job summary

Bank of New Zealand (BNZ) is seeking a Platform Owner to lead the Customer360 Integrations team and shape the Integrations capability behind BNZ's strategic technology investments.

Based in Wellington or Auckland with a hybrid model (three days in the office, two days flexible), you will maximise value from integrations while ensuring security and governance, guiding a team of business analysts with Architects and Engineers to prioritise delivery and performance.

Qualifications

• Experience defining strategy and roadmaps for large-scale integrations.
• Proven ability to lead cross-functional teams and guide delivery.
• Experience with Salesforce or nCino integrations is a plus.
• Strong communication across technical and non-technical stakeholders.

Responsibilities

• Integrations Strategy & Roadmap Management
• Service Ownership & Operational Excellence
• Stakeholder Engagement & Collaboration

Skills

Integrations leadership

Roadmap management

Stakeholder engagement

APIs & middleware

Agile delivery

People leadership

Banking/financial services

Security & resilience

Education

Bachelor's degree in IT/Engineering

Tools

Salesforce

nCino

APIs

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Platform Owner – Customer360 Integration

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We have an exciting opportunity for a Platform Owner to lead our Customer360 Integration team and shape the Integrations capability behind some of BNZ's most strategic technology investments.

At BNZ, we're transforming how we serve our customers through modern, connected technology that makes banking simpler, faster, and more reliable. As part of the Customer360 programme, our Integrations connect Salesforce/nCino with core systems, data platforms, banker and customer channels across the bank.

This is a permanent, full-time opportunity based in either Wellington or Auckland, with a hybrid working approach of three days in the office and two days working flexibly.

About the Role

You will be responsible for maximising the value delivered by our Integrations while ensuring they remain secure, resilient, scalable, well-governed and sustainable to operate over the long term.

You'll provide both service ownership and people leadership, guiding a team of Business Analysts and working closely alongside our Integration Engineering Lead. You'll own the Customer360 Integrations roadmap, working with business stakeholders, Platform Owners, Architects and Engineers to prioritise delivery, continuous improvement and service performance.

Key Responsibilities

• Integrations Strategy & Roadmap Management
• Service Ownership & Operational Excellence
• Stakeholder Engagement & Collaboration

What is the team culture and environment like?

You’ll join a collaborative leadership team working across Salesforce, nCino, integrations, data, security and enterprise technologies, with a shared focus on making complex change easier for customers, colleagues and teams to adopt.

We value curiosity, practical innovation and teamwork, and encourage people to challenge the status quo and bring fresh thinking to complex problems.

What is the most exciting thing about this opportunity?

Integrations sit at the heart of BNZ’s digital ecosystem. This role gives you the opportunity to influence how critical systems connect across the bank, reduce complexity for delivery teams, and enable seamless customer and colleague experiences.

You’ll play a key leadership role in one of BNZ’s largest technology programmes, helping shape strategy, guide investment decisions and deliver capabilities that support the future of banking.

What is the most challenging thing about this opportunity?

Customer360 Integrations support a wide range of business capabilities, programmes and technology teams, each with competing priorities, dependencies and evolving needs.

Success will come from creating clarity, balancing delivery commitments with sustainability and risk, and helping the team stay focused on the outcomes that matter most.

What attributes will this person display to be successful in this role?

This role suits a strategic thinker who enjoys solving complex problems, creating alignment, and bringing people together to achieve meaningful outcomes.

You’ll be a strong communicator who can engage with technical and non-technical stakeholders, influence decisions and navigate ambiguity with confidence.

• Customer-centric thinking
• Strong leadership and coaching capability
• Collaborative and relationship-focused leadership
• Accountability and ownership

What skills are required for this role?

• Ownership and product management: Experience defining strategy, managing roadmaps, prioritising backlogs and delivering value-focused outcomes.
• Integration and enterprise technology: Understanding of integration patterns, APIs, middleware, event-driven architectures and system connectivity in large-scale environments.
• Service management: Experience improving reliability, availability, support processes, incident management and operational risk reduction.
• Stakeholder influence: Strong communication skills across technology, business, vendor and leadership groups.
• People leadership: Proven experience leading, developing, coaching and growing teams.
• Agile delivery and change: Strong understanding of Agile ways of working and leading teams through change.
• Banking or financial services: Experience in banking, financial services, regulated industries or large-scale enterprise environments would be advantageous.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with.

Ehara taku toa i te toa takitahi, ... " - Success is not the work of an individual, but the work of many."

Closing Date: 13 September 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.