Platform Manager, ITOM

ACC; Wellington; Hybrid; NZD 118,000 - 152,000; Full time

Benefits offered by this job

9% superannuation

Flexible working options

Job summary

ACC in Wellington is seeking a Platform Manager, ITOM, to take strategic leadership and end-to-end ownership of the ServiceNow IT Operations Management capability. You will oversee performance, governance, roadmap, and continual evolution of the platform to deliver business value and a great user experience.

Working with senior technology leaders, you will drive proactive service management, resilience, automation, monitoring, event management, service mapping and CMDB outcomes.

Qualifications

• Significant experience leading ServiceNow ITOM capabilities in a large enterprise environment.
• Strong expertise across Discovery, Service Mapping, Event Management, Monitoring and CMDB health.
• Experience developing and delivering platform roadmaps, governance frameworks and continuous improvement initiatives.
• Strong understanding of Agile delivery methodologies and ITIL-based practices, with ITIL 4 desirable.
• Demonstrated experience working with risk, resilience, security and audit disciplines to ensure compliance and effective controls.
• Exceptional stakeholder engagement and communication skills with the ability to influence at senior leadership level.
• Experience managing vendors, delivery partners and cross-functional technical teams.
• Strong analytical thinking, problem-solving capability and commercial judgement.
• Demonstrated application and leadership of Te Tiriti o Waitangi principles in organisational settings.
• You must hold New Zealand work rights at the time of application.

Responsibilities

• Provide strategic leadership and end-to-end ownership of ACC’s ServiceNow IT Operations Management capability.
• Responsible for performance, governance, roadmap, and continual evolution of the platform.
• Drive proactive service management, operational resilience, automation, monitoring, event management, service mapping, and CMDB outcomes.

Skills

ServiceNow ITOM

Governance

Roadmaps

Agile delivery

ITIL v4

Stakeholder engagement

Vendor management

Analytical thinking

Te Tiriti o Waitangi principles

Leadership

Tools

Discovery

Service Mapping

Event Management

Monitoring

CMDB health

Job description

Permanent | Wellington

• Own and evolve ACC’s ServiceNow ITOM platform strategy, roadmap and governance
• Influence enterprise technology outcomes across infrastructure, cloud and cyber teams
• Enjoy ACC’s market‑leading 9% superannuation contribution and flexible working options

About us | Mŋ mātou

ACC is a trusted and high‐performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mŋ te tūraŇa mahi

As Platform Manager, ITOM, you will provide strategic leadership and end‐to‐end ownership of ACC’s ServiceNow IT Operations Management capability. You will be responsible for the performance, governance, roadmap, and continual evolution of the platform, ensuring it delivers meaningful business value and an outstanding user experience. Working closely with senior technology leaders and stakeholders, you will drive proactive service management, operational resilience, automation, monitoring, event management, service mapping, and configuration management outcomes. This is a unique opportunity to influence enterprise-wide technology services that support ACC’s mission of keeping Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is $117,787 to $152,430 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance

About you | Mŋ

You will bring:

• Significant experience leading ServiceNow ITOM capabilities in a large enterprise environment.
• Strong expertise across Discovery, Service Mapping, Event Management, Monitoring and CMDB health.
• Experience developing and delivering platform roadmaps, governance frameworks and continuous improvement initiatives.
• Strong understanding of Agile delivery methodologies and ITIL-based practices, with ITIL 4 desirable.
• Demonstrated experience working with risk, resilience, security and audit disciplines to ensure compliance and effective controls.
• Exceptional stakeholder engagement and communication skills with the ability to influence at senior leadership level.
• Experience managing vendors, delivery partners and cross-functional technical teams.
• Strong analytical thinking, problem-solving capability and commercial judgement.
• Demonstrated application and leadership of Te Tiriti o Waitangi principles in organisational settings.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mŋ ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.