Platform Manager, ITSM

Accident Compensation Corporation; Wellington; On-site; NZD 118,000 - 152,000; Full time

Job summary

Accident Compensation Corporation in Wellington seeks a Platform Manager, ITSM, to own ACC's ServiceNow ITSM platform, ensuring security, stability and scalability while aligning with priorities. You will define strategy, roadmap priorities and oversee upgrades and integrations to deliver measurable business value.

Working with technology leaders, service management stakeholders and delivery teams, you will balance backlogs, drive improvements and foster a culture of collaboration to support

Qualifications

• Extensive experience with ServiceNow or comparable enterprise ITSM.
• Strong knowledge of ITIL practices: incident, problem, change, request and CMDB.
• Experience in platform ownership, product ownership, business analysis or service management leadership roles.
• Proven ability to manage complex backlogs and balance competing priorities.
• Strong stakeholder engagement and influencing skills across technical and non-technical audiences.
• Experience in agile delivery environments and translating requirements into platform outcomes.
• Strong analytical and problem-solving skills using data and insights for decisions.
• Collaborative leadership style with curiosity, accountability and customer focus.
• Understanding of Te Tiriti o Waitangi and its application in organisational systems and service delivery.
• You must hold New Zealand work rights at the time of application.

Responsibilities

• Own the roadmap, strategy, governance and performance of ACC's ServiceNow ITSM platform.
• Drive continuous improvement and service management maturity across a large enterprise environment.
• Define platform strategy and roadmap priorities, oversee major upgrades and integrations, and ensure measurable business value.

Skills

ServiceNow ITSM

ITIL

Backlog management

Stakeholder engagement

Agile delivery

Data analysis

Leadership

Tools

ServiceNow Platform

Job description

Permanent | Wellington

• Own the roadmap, strategy, governance and performance of ACC's ServiceNow ITSM platform.


• Drive continuous improvement and service management maturity across a large enterprise environment.


• Enjoy ACC's excellent benefits, including 9% superannuation with no mandatory employee contribution.

About us | Mō mātou

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

We can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As the Platform Manager, ITSM, you will provide strategic ownership of ACC's ServiceNow ITSM platform, ensuring it remains secure, stable, scalable and aligned with organisational priorities. Working closely with technology leaders, service management stakeholders and delivery teams, you will define platform strategy and roadmap priorities, oversee major upgrades and integrations, and ensure the platform delivers measurable business value. This is an opportunity to influence enterprise-wide service management outcomes that support ACC’s mission of helping keep Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is $117,787 to $152,430 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu

You will bring:

• Extensive experience working with ServiceNow or a comparable enterprise ITSM platform.


• Strong knowledge of ITIL service management practices, including incident, problem, change, request and CMDB processes.


• Experience in platform ownership, product ownership, business analysis or service management leadership roles.


• Proven ability to manage complex backlogs and balance competing operational, delivery and strategic priorities.


• Strong stakeholder engagement and influencing skills, with the ability to communicate effectively across technical and non-technical audiences.


• Experience working within agile delivery environments and translating business requirements into practical platform outcomes.


• Strong analytical and problem-solving skills, using data, trends and insights to drive decision making.


• A collaborative leadership style, curiosity, accountability and customer focus.


• Understanding of Te Tiriti o Waitangi and its application in organisational systems, processes and service delivery.


• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.


• The option to explore flexible working that suits your needs and ours.