Impactful Phone-Based Case Manager

New Zealand Government; Wellington; On-site; NZD 70,000 - 84,000; Full time

Benefits offered by this job

Induction and training

Career development opportunities

Supportive team environment

Competitive salary

Job summary

New Zealand Government Napier-based Case Manager role in the Phone-Based Unit involves talking with individuals and whanau across Aotearoa by phone or email to coordinate employment services, financial support and housing assistance. You will balance empathy with policy, making high-trust decisions while creating tailored plans that work for clients.

This position emphasizes data accuracy, teamwork and the ability to navigate multiple systems, with a strong focus on helping communities and

Qualifications

• Strong data entry and record-keeping abilities.
• Proficient with multiple client systems and online tools.
• Empathetic and professional communication with clients.

Responsibilities

• Support someone recently out of work to access employment services and income support.
• Assist whanau with housing options and coordinate follow-ups.
• Encourage digital self-service and build client confidence with online tools.
• Manage a busy caseload across several systems with accurate notes.
• Refer clients to external providers and work collaboratively with others.

Skills

Data entry

Technology fluency

Empathy

Communication

Team player

Numerical accuracy

Job description

New Zealand Government Napier-based Case Manager role in the Phone-Based Unit involves talking with individuals and whanau across Aotearoa by phone or email to coordinate employment services, financial support and housing assistance. You will balance empathy with policy, making high-trust decisions while creating tailored plans that work for clients.

This position emphasizes data accuracy, teamwork and the ability to navigate multiple systems, with a strong focus on helping communities and