Perinatal Wellbeing Administrator

Whānau Āwhina Plunket; Waikato; On-site; NZD 34,000 - 48,000; Part time

Benefits offered by this job

Flexible working arrangements

Learning and development

Cultural development programmes

Employee wellbeing programme (Fitness)

Job summary

Whānau Āwhina Plunket is seeking a Part-time Perinatal Wellbeing Administrator to provide high‑quality admin support for a new online service serving families in the Waikato region. This role supports referrals, enrolment, appointment booking and reporting within a multidisciplinary team.

You will handle sensitive information with confidentiality, show warmth and empathy, and contribute to a pilot programme shaping future mental health services for families.

Qualifications

• Strong administration experience in health or clinical settings.
• Excellent data-entry accuracy and attention to detail.
• Ability to learn and use client information systems quickly.

Responsibilities

• Monitor service inbox and process referrals.
• Contact potential clients and follow up referrals promptly.
• Assist whānau to understand the service and complete enrolment.
• Communicate with referrers to obtain complete information.
• Book appointments and maintain accurate client records.
• Identify priority needs and escalate to ensure safe referrals.
• Maintain client information systems and perform quality checks.
• Prepare reports for the Perinatal Wellbeing Service Manager.
• Provide administrative support to the service manager and team.

Tools

Patient information systems

Data entry

Job description

We’re lucky to have the opportunity to connect with the majority of Aotearoa’s whānau during their child’s first five years. Our virtual perinatal wellbeing service supports parents experiencing mild to moderate distress, anxiety or depression, helping to strengthen wellbeing, parenting confidence and the parent‑infant relationship.

As our Perinatal Wellbeing Administrator, you’ll provide high quality administrative support to a new online service focused primarily on the Waikato region. This is an exciting opportunity to join a multidisciplinary team and help shape a pilot programme with the potential to inform Plunket’s future mental health services. This is a part time fixed term position until 31st January 2028.

Te Whiwhinga mahi | The opportunity

In this position, you’ll play an important role in ensuring whānau experience a welcoming, responsive and well‑coordinated service from their first point of contact.

As a central contact for referrals and client information, you will:

• Monitor the service inbox and process incoming referrals.
• Contact potential clients and follow up referrals in a timely and mana‑enhancing way.
• Support whānau to understand the service, provide informed consent and complete enrolment.
• Communicate with referrers to obtain complete and accurate information.
• Book appointments and maintain accurate, complete and secure client records.
• Identify priority needs and escalate information appropriately to support the safe management of referrals.
• Maintain the integrity of client information systems and complete quality checks.
• Prepare reports and information for the Perinatal Wellbeing Service Manager.
• Provide wider administrative support to the service manager and multidisciplinary team.

He kōrero mōu | About you

You’re an experienced administrator who brings warmth, empathy and sound judgement to every interaction. You understand that the people contacting this service may be experiencing a challenging time, and you can communicate sensitively while maintaining appropriate professional boundaries and confidentiality.

You Will Also Bring

• Strong administration experience, ideally within a health or clinical environment.
• Exceptional data entry skills and a high level of accuracy and attention to detail.
• Experience using patient or client information systems, or the confidence to learn new systems quickly.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• The ability to build positive relationships with whānau, referrers and a wide range of internal and external stakeholders.
• A commitment to Te Tiriti o Waitangi, culturally responsive practice and equitable outcomes for Māori.

Above all, you’ll be motivated by the opportunity to support whānau and contribute to a service designed around their needs, choices and wellbeing.

Ngā hua mahi o Te Whānau Āwhina | What we offer

If You’re Looking For Meaningful Work With An Organisation That Has Been Supporting Pēpē, Tamariki And Whānau For Generations, We Can Offer You

• The opportunity to help establish and shape an innovative new wellbeing service.
• A supportive and collaborative multidisciplinary team.
• Ongoing opportunities for learning and development, including cultural development.
• Flexible working arrangements that support balance and connection.
• Additionalbenefits through our employee wellbeing programmeincluding Fitness Passport.

He huanui oranga mo ngāmokopuna whakatipuranga rotoi ngā hapori hekeiho ,heke iho

Setting the path of wellness in our communities for the early years, for generations to come

Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi, tamariki and their whānau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatira tanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities.